# Technical Implementation Lead

**Company:** [CommandLink](https://hotfix.jobs/companies/commandlink)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $140k – $180k/yr
**Experience:** 5+ years
**Skills:** Scripting, Server Administration, Network Deployment, Firewalls, Monitoring Platforms, Rmm Platforms, Troubleshooting, Itsm, Itil, Automation
**Posted:** 2026-07-02

> Technical Implementation Lead owning end-to-end enterprise customer onboarding, configuration of monitoring/RMM/automation, troubleshooting networks/security, and feeding customer feedback to product. Requires 5+ years hands-on MSP or corporate IT admin experience.

## Job Description

## What You'll Do
- Own enterprise customer implementations from kickoff through full platform adoption, with deployment speed and quality as your primary success metric
- Configure and deploy monitoring, alerting, and automation policies directly within customer environments
- Set up and tune systems across monitoring and RMM tooling, bringing genuine hands-on fluency
- Troubleshoot network, security, and infrastructure issues alongside customers with speed and precision
- Script and automate implementation workflows and integrations to reduce manual lift and speed time to value
- Act as the technical translator between customers and CommandLink's product team, listening to requests, validating what's technically feasible, and channeling that feedback into product improvements
- Build and continuously refine a repeatable implementation playbook that can scale across the customer base
- Provide occasional technical support on sales calls when deep infrastructure expertise is needed
- Partner with solutions engineering and product teams to ensure implementation feedback shapes future platform direction

## What You Bring
**Required**
- 3 years minimum, 5+ years preferred, in a hands-on technical role at an MSP or as a corporate IT administrator
- Direct, practical experience with scripting, server administration, and network deployment, including firewalls
- Real hands-on experience with monitoring and RMM platforms
- Demonstrated ability to configure, troubleshoot, and resolve technical issues independently
- Strong communication skills with the ability to translate technical detail for both customers and internal product teams
- Comfort working across security, network, and alerting concepts fluently

**Nice to Have**
- Experience at an MSP or software provider serving the MSP market
- Prior exposure to ITSM or ITIL concepts
- Experience building implementation playbooks or repeatable technical processes from scratch
- Interest in growing into a future team leadership or Director-track role

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