# Account Manager- Strategic Accounts (Growth & Retention)

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** San Francisco, CA, Austin, TX, New York, NY, Chicago, IL, Seattle, WA
**Role:** Account Management
**Salary:** $150k – $250k/yr
**Experience:** 7+ years
**Skills:** SaaS Sales, Account Management, Quota Attainment, Sales Discovery, Demos, Spiced, MEDDPICC, Contract Negotiation, Cross-Selling, Executive Relationship Building
**Posted:** 2025-08-11

> Manages growth and retention for largest strategic accounts by driving cross-sales, renewals, and advocacy. Requires 7-10+ years SaaS account management/sales experience with proven quota attainment and executive relationship skills.

## Job Description

## What you'll do
- Drive growth and retention for your book of Rippling's largest and most strategic accounts
- Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
- Field customer requests and advocate for their needs and requirements cross-functionally, with a goal to meet company objectives for adoption, retention, and revenue growth
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach
- Drive executive alignment and value with customer decision makers and C-Level executives
- Navigate a sales process by building relationships with multiple stakeholders through remote meetings
- Negotiate and coordinate customer procurement and contract execution
- Drive visibility across Rippling’s leaders (AM, TAM, Product, Customer Support, etc) to highlight customer strategy, needs, risks, and opportunities
- Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to quarterly targets
- Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer playbooks and prospecting
- Partner with your Technical Account Manager and other Rippling stakeholders to devise account plans, long-term goals, and client strategies; and with cross-functional teams to ensure customer success and secure long-term commitments

## What you will need
- 7-10+ years of SaaS experience in account management, sales, or quota-carrying customer success
- Track record of consistently meeting and exceeding quota via new product sales and upgrades (license or seat expansion sales are not relevant)
- Competitive and creative drive to win alongside customers and think outside of the box to get a deal done
- Demonstrated ability to run sales discovery, demos, and a structured sales process (SPICED or MEDDPICC experience is a bonus)
- Proven success building and maintaining long-term commercial relationships, including experience managing multi-year renewals
- Highly effective communicator with excellent EQ – able to build trust and work well with a diverse group inside and outside the company
- Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
- High integrity; enthusiastic about building a great company for the long term

## Compensation
- Office Based: $250,000 /year OTE (60/40 commission split for base/variable pay)

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