# AI Automation Engineer, Customer Education

**Company:** [Harvey](https://hotfix.jobs/companies/harvey)
**Location:** San Francisco, CA, New York, NY
**Role:** Solutions Architecture
**Salary:** $124k – $185k/yr
**Experience:** 5+ years
**Skills:** Anthropic Claude, OpenAI, LLM APIs, Prompt Engineering, React, JavaScript, HTML, CSS, Skilljar, Sanity Cms, API Integrations, AI Agents
**Posted:** 2026-06-22

> Build and maintain AI agents and automation pipelines for Harvey Academy and help center, owning LMS/CMS integrations and AI-powered content workflows. Requires 5+ years engineering experience and hands-on LLM/agent development.

## Job Description

## What You'll Do
- Build and maintain AI agents using LLM APIs (Anthropic Claude, OpenAI) to automate content creation, review, and publishing workflows across Harvey Academy and the help center.
- Own and optimize the learning technology stack, including Skilljar and Sanity CMS integrations, ensuring reliability, extensibility, and seamless content publishing.
- Identify and eliminate bottlenecks in content operations by building automation where it doesn't exist yet.
- Partner with Product, User Operations, and GTM to identify opportunities for systems improvement and AI-driven innovation across the customer education ecosystem.
- Use technical expertise to explore implementation of interactive learning components based on instructional design direction from team members.

## What You Have
- 5+ years of experience in software engineering or automation engineering, with demonstrated experience designing and building API integrations.
- Proficiency with modern web technologies (HTML, CSS, JavaScript, and React or similar), ideally in a fast-paced or high-growth environment.
- Hands-on experience building AI agents, LLM-powered workflows, including prompt engineering and API integrations with platforms like Anthropic Claude or OpenAI.
- Track record of supporting production systems end-to-end, ideally including LMS platforms, CMS tools, or similar content delivery infrastructure.
- Strong ability to operate autonomously, translating business needs into well-architected technical solutions with minimal oversight.
- Excellent communication skills with the ability to collaborate closely with non-technical teammates and explain technical tradeoffs clearly.
- Comfort working in documentation-heavy or content-ops environments.

## Nice to Have
- Familiarity with content governance or audit systems, including automated review triggers and freshness logic.
- Experience building and operating AI video generation pipelines, using tools like ElevenLabs or equivalent, to produce scalable video content.
- Experience coding interactive elements within LMS platforms.

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