# Account Manager

**Company:** [Finch](https://hotfix.jobs/companies/finch)
**Location:** San Francisco, CA, New York, NY
**Role:** Account Management
**Experience:** 3+ years
**Skills:** Account Management, SaaS, B2B Sales, Forecasting, Strategic Planning, Data Analysis, Relationship Management, Upselling, Renewals
**Posted:** 2024-12-18

> Drive renewals, upsells, and expansions for key B2B SaaS accounts while building strategic relationships and delivering accurate forecasts. Requires 3+ years of account management experience with strong analytical and communication skills.

## Job Description

## What You'll Do
- **Renewal Champion:** Drive successful contract renewals for the accounts you’re entrusted with, ensuring long-term customer value and recurring revenue.
- **Expansion Expert:** Develop and execute strategies to promote growth opportunities within your customer base, increasing their overall value to Finch.
- **Strategic Execution:** Partner with key stakeholders to develop comprehensive account strategies, identifying and maximizing growth potential.
- **Forecasting Authority:** Create accurate and timely renewal and expansion forecasts to inform business decisions and strategic planning.
- **Communication Champion:** Maintain clear and consistent communication with senior leadership, providing timely updates and escalations regarding customer relationships and account activity. This includes surfacing win-loss analysis and recommendations on key opportunities.
- **Relationship Builder:** Build strong, collaborative partnerships with key decision-makers within your assigned accounts, acting as a trusted advisor for and extension of their business.

## Who You Are
- 3+ years of experience in a B2B account management or similar sales role, with a proven track record of exceeding targets.
- Strong understanding of SaaS business models and the ability to identify and articulate value propositions.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
- Proven ability to develop and execute strategic plans, with a data-driven approach to decision-making.
- Strong analytical skills and experience with forecasting techniques.
- Self-motivated and results-oriented, with a passion for exceeding expectations.

## What We Offer
- Competitive salary and benefits package
- Opportunity to work in a fast-paced and dynamic environment
- Collaborative and supportive team culture
- Opportunity for professional growth and development

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