# Payment Success Specialist

**Company:** [Weave](https://hotfix.jobs/companies/weave)
**Location:** Lehi, UT
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** payments technology, Customer Onboarding, Customer Success, implementation, Change Management, Stripe, SaaS, Fintech, merchant onboarding, transaction lifecycle, Data Analysis, CRM
**Posted:** 2026-07-22

> Lead white-glove onboarding and activation for new payments customers as a strategic advisor. Design tailored activation roadmaps, train teams, drive adoption to $5k monthly volume, and deliver ongoing optimization to maximize retention and revenue.

## Job Description

## What You’ll Own

### Strategic Activation & Onboarding
- Serve as the primary consultant and trusted advisor for new payments customers, delivering a world-class onboarding experience from kickoff to activation.
- Lead comprehensive Payment Success Introduction + Training Calls that go beyond setup — aligning Weave’s capabilities with the customer’s operational goals and success metrics.
- Ensure flawless deployment of hardware, software, and Text-to-Pay workflows, guiding customers through best-practice configurations and tailored implementation plans.
- Design activation roadmaps that strategically guide customers toward their first milestones, including completing three transactions with unique customers, while embedding Weave Payments into daily operations.
- Establish clear activation success criteria and set expectations for adoption, usage, and continued engagement.

### Customer Enablement & Value Realization
- Conduct proactive follow-up engagements with key stakeholders, assessing adoption progress and identifying opportunities for optimization.
- Deliver strategic recommendations to remove barriers, streamline workflows, and maximize payment utilization — positioning Weave as a mission-critical revenue tool.
- Act as a payments SME, advising customers on industry best practices, regulatory nuances, and operational strategies that improve financial performance.

### Post-Activation Success & Growth Acceleration
- Monitor customer processing volume for six months post-activation, using data-driven insights to identify opportunities for increased usage and deeper platform adoption.
- Strategically guide customers toward reaching $5,000 in monthly processing volume — positioning them as Meaningful Volume Customers (MVC) and unlocking the full potential of Weave Payments.
- Partner with internal stakeholders across Customer Success, Sales, and Product to share activation trends, feedback, and market intelligence that shape go-to-market strategy.

## What You Will Need to Accomplish the Job
- 5+ years of experience in customer onboarding, activation, customer success, or implementation — preferably within SaaS, FinTech, or payments.
- Proven expertise in payments technology, workflows, and best practices, with the ability to consult at a strategic level.
- Exceptional communication and facilitation skills, including experience engaging with business owners, operations leaders, and financial decision-makers.
- Advanced problem-solving skills — with the ability to proactively identify adoption risks, design tailored solutions, and influence outcomes.
- Deep understanding of change management and how to guide customers through behavioral and operational shifts.
- A results-driven mindset — consistently meeting or exceeding activation, volume, and adoption KPIs.
- Highly collaborative and cross-functional — thrives on working with Sales, Product, and Support teams to deliver a seamless, high-impact customer experience.

## What Will Make Us Love You
- Deep subject-matter expertise in payments, including knowledge of processing platforms, merchant onboarding, and transaction lifecycle.
- Experience driving adoption of Stripe or similar payments solutions.
- A track record of transforming onboarding into a revenue-accelerating motion, not just a support function.
- Exceptional emotional intelligence and consultative skills — with the ability to influence behavior, build trust, and create advocates from day one.
- A passion for delivering white-glove experiences that set the standard for customer excellence.

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