# Strategic Account Manager

**Company:** [Upside](https://hotfix.jobs/companies/upside)
**Location:** Unspecified
**Role:** Account Management
**Salary:** $140k – $152k/yr
**Experience:** 10+ years
**Skills:** Client Relationship Management, Account Management, Enterprise Sales, Retention Strategy, Growth Strategy, Public Speaking, Data Analysis, Project Management, Report Writing, Problem Solving
**Posted:** 2026-06-27

> Lead mid-market and enterprise grocery accounts through onboarding, retention, and expansion. Drive account health via monthly reviews, data-driven reporting, and cross-functional collaboration.

## Job Description

## What You’ll Do
- Work with retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside
- Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growth
- Identify and close expansion opportunities and long-term agreement conversions
- Predict and address concerns before they lead to churn risk
- Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers
- Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts
- Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailers

## Competencies You’ll Need
- 10+ years of client-facing experience including 7+ years of enterprise experience in technology
- Bachelor's degree required
- Experience exceeding goals in retention and growth targets
- Experience public-speaking and the ability to speak to both formal and casual audiences
- Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
- Project-management abilities, including timeline management, client communication, and report interpretation
- Creative problem solving skills with the ability to diagnose issues while coming up with an array of potential solutions to bring to retailers
- Experience working with the grocery industry or a two-sided marketplace is a major plus
- Ability to travel up to 20%

## Compensation
- U.S. base salary range for this full-time position is $140,000 - $152,000 + commissions + equity + benefits
- The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions

## Benefits
- Medical, dental, and vision coverage starting on Day 1
- Equity (ISOs)
- 401(k) program
- Family planning programs + paid parental leave
- Physical fitness and wellness memberships
- Emotional and mental health support programs
- Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
- Flexible work environment
- Lunch reimbursement for in-office employees
- Employee Resource Groups
- Learning and Development stipend
- Transparent culture

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