# Customer Learning Program Lead

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $266k – $300k/yr
**Experience:** 10+ years
**Skills:** customer education, digital learning, customer adoption, learning strategy, curriculum development, role-based learning, learning portfolio management, Cross-Functional Leadership, Executive Communication, AI
**Posted:** 2026-07-21

> Lead OpenAI's enterprise Customer Learning team and own the end-to-end customer-facing learning experience, curriculum, and program portfolio. Translate customer needs into role-based learning paths that drive adoption, measurable impact, and confident AI use at global scale. Requires 10+ years in customer/product education with team leadership experience.

## Job Description

## Responsibilities
- Lead and develop a high-performing Customer Learning team.
- Own the customer-facing Learn experience, curriculum, and program portfolio—from strategy through results.
- Turn priority customer needs into role-based tracks, paths, and high-quality programs.
- Make the portfolio easy to understand, with clear starting points, progression, and relationships among experiences.
- Lead how learning reaches customers through owned and partner channels.
- Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop.

## Requirements
- 10+ years in customer education, product education, digital learning, customer adoption, or a related field.
- Substantial experience managing and developing a multidisciplinary customer education or learning team.
- Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results.
- Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels.
- Evidence that your work changed product use, adoption, or measurable customer value.
- Excellent cross-functional leadership, executive communication, and curiosity about AI.

## Nice-to-Haves
- Experience with enterprise software, developer tools, AI, or another fast-moving field.
- Experience serving global audiences through learning platforms, academies, or digital education programs.

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