# Engagement Manager

**Company:** [AfterQuery](https://hotfix.jobs/companies/afterquery)
**Location:** San Francisco, CA
**Role:** Account Management
**Experience:** 3+ years
**Skills:** Account Management, Customer Relationship Management, Revenue Growth, Upselling, Cross-Selling, Contract Negotiation, Executive Communication, Customer Health, Account Expansion, Cross-Functional Collaboration
**Posted:** 2026-08-06

> Own strategic relationships with frontier AI lab customers, driving retention, expansion, renewals, and long-term partnerships. The role requires at least three years of relevant experience, strong executive communication, and the ability to build account management and customer health processes from the ground up.

## Job Description

## Responsibilities
- **Own and grow strategic accounts:** Serve as the primary point of contact for key frontier AI labs, driving retention, expansion, and long-term partnerships.
- **Drive revenue growth:** Identify and close upsell, cross-sell, and new use-case opportunities across existing customers.
- **Lead executive relationships:** Run business reviews, strategic check-ins, and commercial negotiations, including master services agreements.
- **Champion the voice of the customer:** Partner closely with operations, product, and engineering to ensure customer needs are met and feedback shapes the roadmap.
- **Build the customer engagement function:** Create account management, customer health, and expansion playbooks from the ground up.
- **Operate as an early company builder:** Drive cross-functional initiatives and help define how the company engages with customers as it scales.

## Requirements
- 3+ years of experience in a relevant role; strong candidates may come from account management roles at data companies or engagement management roles in other industries.
- High agency, drive, and strong work ethic; able to thrive in ambiguity and execute with minimal direction.
- Strong leadership and communication skills, with the ability to engage senior AI researchers and technology industry executives.
- Competitive nature and demonstrated past success.

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