# Associate, Healthcare & Business Support

**Company:** [Lyft](https://hotfix.jobs/companies/lyft)
**Location:** Remote
**Role:** Customer Support
**Salary:** $35k – $43k/yr
**Experience:** 1+ years
**Skills:** Zendesk, Intercom, Phone Support, Chat Support, Email Support, Customer Service, Problem Solving, Communication Skills, Kpi Management, Cross-Functional Collaboration
**Posted:** 2026-06-09

> Provide enterprise-grade customer support for healthcare and business rides via phone, chat, and email. Own resolutions end-to-end while meeting efficiency and satisfaction KPIs.

## Job Description

## Responsibilities
- Be the first point of contact for Partners regarding healthcare rides or enterprise accounts
- Create an exceptional, personalized service experience for Lyft Business customers
- Be a calm and empathetic voice in critical and emotional situations
- Provide friendly, timely support via phone, chat and email
- Meet/exceed efficiency and customer satisfaction KPIs
- Teach and learn from peers and colleagues to maximize everyone's contribution
- Provide feedback to cross-functional stakeholders on process or product improvements

## Requirements
- Minimum one (1) year of experience working in a directly customer-facing role via written, chat, and/or phone channels
- Experience working in a fast-paced environment while being efficient with time and detail-oriented
- Impeccable communication skills with empathy, complex instructions delivered warmly, succinctly, and with flawless spelling and grammar
- Strong problem-solving skills with active listening, thoughtful questions, and methodical solution development
- Strong teamwork skills with ability to build relationships and seize opportunities to teach and learn from peers
- Analytical curiosity and commitment to improve by synthesizing inputs from customer issues to identify trends
- Willingness to work a flexible schedule including mornings, nights, weekends, and holidays

## Nice to Have
- Experience working within Zendesk (ticketing) and Intercom (live chat), or comparable platforms

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**Apply:** https://hotfix.jobs/jobs/4c1dd5bd-7d86-44b3-bbe7-71953cbc0146
**Canonical:** https://hotfix.jobs/jobs/4c1dd5bd-7d86-44b3-bbe7-71953cbc0146