# Account Manager SMB

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Seattle, WA, San Francisco, CA, Chicago, IL
**Role:** Account Management
**Salary:** $125k – $125k/yr
**Experience:** 2+ years
**Skills:** SaaS, Account Management, sales, Customer Success, quota management, Consultative Selling, Product Demos, Pipeline Management, Contract Negotiation, Customer Retention, Cross-Selling, product adoption
**Posted:** 2026-08-07

> Manages an SMB customer portfolio, driving product adoption, renewals, cross-sales, upgrades, and revenue retention through consultative relationship management. Requires at least 2 years of SaaS account management, sales, or quota-carrying customer success experience.

## Job Description

## Responsibilities
- Proactively engage customers through key lifecycle events, including go-live, benefits renewal, executive business reviews, and contract renewal.
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs using a solutions-based approach.
- Navigate strategic sales processes by building relationships with multiple external and internal stakeholders through remote and in-person meetings.
- Negotiate and coordinate customer procurement and contract execution.
- Build and manage a pipeline of subscription cross-sales, product upgrades, and contract renewals to monthly targets.
- Develop broad knowledge of current and new products by executing customer adoption playbooks and prospecting.
- Partner with product, support, and customer operations teams to ensure customer success, secure long-term commitments, influence the product roadmap, and increase operational efficiency.
- Act as a proactive and strategic partner to customers, tailoring approaches to maximize product adoption.

## Requirements
- 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
- Track record of consistently meeting and exceeding quota through new product sales and upgrades.
- Competitive and creative drive with the ability to think outside the box to close deals.
- Ability to run consultative discovery and demo meetings and manage a structured sales process.
- Proven success building and maintaining long-term commercial relationships.
- Highly effective communication and relationship-building skills.
- Strong organization, self-motivation, attention to detail, and follow-through.
- High integrity and enthusiasm for building a company for the long term.
- Willingness to challenge the status quo and improve broken processes.

## Compensation and Benefits
- $125,000 on-target earnings (OTE), with a 60/40 base-to-commission split.
- Benefits and equity.
- Commission is not guaranteed.

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