# Technical Account Manager I

**Company:** [Huntress](https://hotfix.jobs/companies/huntress)
**Location:** Remote
**Role:** Sales Engineering
**Salary:** $115k – $120k/yr
**Experience:** 2+ years
**Skills:** technical account management, Cybersecurity, AWS, Azure, GCP, malware analysis, threat intelligence, sandbox analysis, SIEM, Splunk, elastic, programming, Scripting, rmm, psa
**Posted:** 2026-07-27

> Technical Account Manager serving as the primary post-sales technical liaison for Huntress cybersecurity customers and partners. Responsibilities include elevated support, onboarding, training, QBRs, issue escalation, advocacy, and identifying growth opportunities in a 100% remote role.

## Job Description

## Responsibilities
- Provide elevated technical support: work with product and engineering to escalate and resolve complex technical issues, monitor support interactions, advocate for customers, respond to escalations.
- Drive customer success: ensure effective utilization of Huntress products, provide post-sales training, identify expansion opportunities through technically led QBRs.
- Participate in technical sales enablement: lead training sessions on product usage and best practices at events.
- Advocate for partners/customers: relay feedback to Product Management for improvements.
- Handle training and onboarding: guide customers through onboarding, establish relationships, ensure adoption, accelerate time to value, educate on improving security posture.
- Identify account growth: spot up-sell and cross-sell opportunities during technical account reviews.
- Work independently as a motivated self-starter, spot improvement opportunities in a fast-moving environment.
- Travel up to 25% for face-to-face customer meetings and present to groups.

## Requirements
- 2+ years of experience in Technical Account Management, pre-sales, or similar roles.
- Experience in the cybersecurity industry and familiarity with cybersecurity frameworks.
- Excellent communication and presentation skills, including presenting to executive-level audiences.
- Effective time management and organizational skills.

## Nice-to-Haves
- Experience with malware, threat intelligence, and/or sandbox analysis.
- Experience with cloud platforms such as AWS, Azure, GCP.
- Experience with programming or scripting languages.
- Familiarity with MSP tools such as RMMs and PSAs.
- Familiarity with SIEM tools like Elastic, Splunk.

## Compensation & Benefits
- Compensation: $115,000 to $120,000 OTE (80/20 split) + equity.
- 100% remote work environment.
- Generous PTO including vacation, sick time, and holidays.
- 12 weeks paid parental leave.
- Competitive medical, dental, vision benefits.
- 401(k) with 5% company contribution.
- Life and disability insurance.
- Stock options.
- $500 one-time home office reimbursement.
- Annual education and professional development allowance.
- $75/month digital reimbursement.
- Access to BetterUp coaching platform.

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