# Technical Support Engineer

**Company:** [Coram AI](https://hotfix.jobs/companies/coram-ai)
**Location:** Sunnyvale, CA
**Role:** Support Engineering
**Skills:** Networking, ip addressing, dhcp, routing, DNS, arp, nat, firewalls, Linux, Bash, Python, APIs, Cybersecurity, network security, Computer Vision
**Posted:** 2026-08-07

> Provides frontline technical support by troubleshooting customer networking, device, Linux, and backend-service issues. The role requires strong networking fundamentals, customer communication, structured problem-solving, and a bachelor’s degree, with onsite collaboration in Sunnyvale.

## Job Description

## Responsibilities
- Troubleshoot customer issues across networking, devices, and backend services.
- Support customer setup, onboarding, and configuration to ensure systems are working correctly.
- Diagnose and resolve networking and system connectivity issues, primarily related to devices and Linux-based systems.
- Manage multiple customer issues simultaneously with strong organization and follow-through.
- Collaborate with internal teams to share insights and improve support processes.
- Contribute to a support automation AI system to improve support efficiency.

## Requirements
- Hands-on networking troubleshooting experience in real production environments, including IP addressing, DHCP, routing, DNS, ARP, NAT, and firewalls.
- Strong networking fundamentals and understanding of packet flow across L1–L3 and common failure points.
- Linux experience, including comfort with the command line, logs, and system and network diagnostics.
- Clear, structured communication with technical and non-technical audiences.
- Strong problem-solving skills in fast-moving situations.
- Bachelor's degree in Computer Science, Networking, Cybersecurity, IT, or a related field.
- Ability to work onsite for hands-on collaboration and troubleshooting.

## Nice to Have
- Basic Bash or Python scripting experience for automation.
- Familiarity with APIs and reading API documentation.
- Customer-facing technical experience in support, solutions, or field engineering.
- Exposure to security systems, cameras, NVRs, or hardware-integrated software.
- Background in cybersecurity or network security concepts.

## Compensation and Benefits
- Competitive compensation package.
- 100% employer-paid medical, dental, vision, and base life insurance.
- Paid time off and 10 paid holidays.
- Traditional and Roth 401(k) options.
- Equity in a rapidly growing company.
- Regular team socials, dinners, and off-sites.
- Latest Apple technology and unlimited tools.

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