# Travel Experience Agent

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Tel Aviv, Israel
**Role:** Customer Support
**Experience:** 5+ years
**Skills:** Sabre, Amadeus, Global Distribution Systems, Pnr Management, Ticketing, Ndc, Low-Cost Carriers, Arc, Bsp, Air Fares, Fare Construction
**Posted:** 2026-07-18

> Provides multilingual, multichannel support for corporate and leisure travelers, handling complex bookings and travel service issues. Requires at least five years of business travel booking experience, advanced Sabre or Amadeus expertise, and fluency in Hebrew and English.

## Job Description

## Responsibilities
- Assist travelers with travel support through chat, phone, and email.
- Maintain extensive supplier, destination, and system knowledge.
- Analyze customer needs, personas, and urgency quickly and accurately.
- Provide accurate information for hotel, flight, car, and rail bookings.
- Support users with self-service on the Navan platform and app where possible.
- Respond to customers within SLA expectations.
- Follow company, customer travel and expense, and global compliance procedures.
- Provide stakeholders with regular feedback on goals and key operating processes.
- Participate in team meetings covering product launches, supplier updates, and industry changes.
- Build travel industry knowledge and maintain high standards for travel support.
- Complete assigned training and meet attendance and individual performance requirements.

## Requirements
- 5+ years managing bookings for corporate and leisure clients in a core business travel environment.
- 3+ years of advanced Sabre or Amadeus GDS experience, including ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, and PNR management.
- Experience with local-market supplier content and booking practices in ARC and BSP markets.
- In-depth knowledge of complex itineraries, air fares, and fare construction calculations, including net fares, IT fares, route deals, and corporate negotiated fares.
- Experience with travel industry regulations and worldwide compliance requirements.
- Proficiency in spoken and written Hebrew and English.

## Nice to Have
- Experience with NDC, low-cost carriers, third-party content aggregators, and related booking management practices.
- Additional fluent language skills.

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