# AI Systems and Operations Lead

**Company:** [Miter](https://hotfix.jobs/companies/miter)
**Location:** New York, NY, San Francisco, CA
**Role:** Product Operations
**Salary:** $180k – $220k/yr
**Experience:** 4+ years
**Skills:** Product Management, Business Operations, API Integrations, Prd Writing, AI Workflows, Internal Tooling, Data Infrastructure, Cross-Functional Collaboration, Stakeholder Management, Process Automation
**Posted:** 2026-05-28

> Own Miter's internal product roadmap and build AI-powered systems that connect CX operations, data, and tooling. Requires 4+ years in strategic generalist roles (product, BizOps, consulting) with strong technical fluency.

## Job Description

## What You'll Do
- Own Miter's internal product roadmap. Look across the business, identify the highest-leverage opportunities to improve how we operate, and design the systems to capture them, in close partnership with engineering.
- Embed deeply with CX. Use AI, data, and internal tooling to remove friction and speed up execution where fragmented information and manual processes slow teams down.
- Own core internal systems and data infrastructure. Make sure customer context, key metrics, and workflows are connected across tools, and accessible to the people (and agents) who need them.
- Drive cross-functional projects through influence. Translate ambiguity into clear PRDs, oversee engineers via indirect reporting lines, and earn the trust of the internal teams you serve.

## What You'll Need
- 4+ years in a highly strategic generalist role (management consulting, product management, BizOps, or similar), including experience taking products from 0 to 1.
- A nose for impact. You can look across a business and spot where a unit of effort returns an order of magnitude in value.
- Baseline technical fluency. You're comfortable reading API docs, drafting PRDs, and stitching together internal tooling (including AI-powered workflows) without waiting on engineering for every step.
- Clear linear thinking and writing. You can take large amounts of messy, imperfect information and turn it into a logical plan that others can act on.
- Empathy and strong listening skills. You can hear the "so what" behind the pain your internal customers articulate, and translate it into the right thing to build.

## Benefits
- Competitive Compensation: Competitive salary, commission, and equity packages.
- Medical Insurance: Comprehensive medical, dental, FSA, vision plans.
- 401(k) Retirement Plan: Company-matched contributions.
- Unlimited PTO
- Parental Leave: Generous 16-week paid leave for all parents.
- Learning & Development: Annual educational allowance.
- Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office.
- Community: Multiple company-wide and team-specific off-sites per year.

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