# Launch Coordinator

**Company:** [Vibes](https://hotfix.jobs/companies/vibes)
**Location:** Chicago, IL
**Role:** Other
**Salary:** $70k – $80k/yr
**Experience:** 2+ years
**Skills:** Project Management, Sms Campaigns, Mms Campaigns, Rcs Campaigns, Mobile Wallet, Push Notifications, A/B Testing, Audience Segmentation, CRM, Marketing Automation
**Posted:** 2026-06-29

> Own end-to-end onboarding and launch of mobile marketing campaigns (SMS, MMS, RCS, Wallet) for enterprise customers. Coordinate cross-functional projects, build and QA campaigns in the platform, serve as primary customer contact, and ensure on-time, compliant launches.

## Job Description

## Responsibilities

### Project Management & Launch Coordination
- Project management of new customer launches, including scoping timelines, tracking milestones, coordinating deliverables, and communicating status to internal and external stakeholders.
- Maintain and update launch project plans, ensuring all tasks are assigned, dependencies are identified, and deadlines are met.
- Serve as primary point of contact for customers during onboarding.
- Coordinate launch activities internally to ensure all inputs needed for a successful launch are delivered on schedule.
- Facilitate kickoff calls and regular check-ins with brand marketers and internal account teams, keeping all parties aligned and accountable.
- Identify and escalate blockers quickly; problem-solve to keep launches on track.

### Campaign Execution & Platform Setup
- Build and launch SMS, MMS, Push, Wallet, and RCS campaigns, ensuring accuracy, brand compliance, and platform best practices.
- Configure and QA A/B tests, audience segmentation, and campaign scheduling; flag issues and recommend optimizations.
- Troubleshoot campaign setup issues and provide clear, expert platform guidance to customers and internal teams.
- Ensure all campaigns and program configurations comply with mobile messaging regulations and Vibes best practices.
- Document campaign processes, launch learnings, and customer-specific configurations for knowledge sharing and continuity.

## Requirements
- 2-4 years of experience in project coordination, campaign execution, digital marketing, CRM, or customer onboarding (internships and co-ops included).
- Demonstrated track record of effective project management and critical thinking skills.
- Strong attention to detail; able to catch errors before they reach customers and maintain accuracy under deadline.
- Familiarity with project management tools and methodologies; formal PM training or certifications a plus.
- Excellent written and verbal communication skills; comfortable leading customer calls and presenting status updates.
- Experience building SMS, MMS, or email campaigns.
- Familiarity with marketing automation or CRM platforms is a plus but not required.
- Eagerness to grow into a Launch Manager role.
- Ability to effectively manage relationships with on-site and off-site partners and team members.
- High character and positive mindset; reliable, kind, and trustworthy with customers and colleagues alike.
- Mature, self-directed, and driven; you take ownership of your work and follow through without being asked twice.
- Passionate and sincere communicator who can adapt to different personalities and communication styles.
- Proactive in identifying problems and proposing solutions before they escalate.

## Compensation and Benefits
The base salary for this role is $70,000 - $80,000 annually. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills and certifications.

Vibes offers employees a full slate of benefits including competitive salaries, options, medical, dental and vision coverage, short and long term disability, life insurance, 11 paid holidays, flexible vacation, commuter benefits, a 401(k) plan and match, and a paid parental leave program.

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