# Operational Resiliency Engineer

**Company:** [NinjaTrader](https://hotfix.jobs/companies/ninjatrader)
**Location:** Chicago, IL
**Role:** DevOps / SRE
**Salary:** $100k – $150k/yr
**Experience:** 2+ years
**Skills:** Distributed Systems, Incident Response, Observability, OpenTelemetry, Kafka, ibm mq, runbooks, sla, slo, sli, AI Tools, security best practices, backend services
**Posted:** 2026-07-31

> Provide front-line operational support and incident response for critical FCM financial processes at NinjaTrader. Design monitors, maintain runbooks and DAGs, implement observability with OpenTelemetry/Kafka, and collaborate with engineering to improve resiliency of distributed systems.

## Job Description

## What you’ll do

NinjaTrader is looking for an L1 Operational Resilience Specialist to provide front-line operational support to our FCM Core team across Account Acquisition, Compliance/AML, and Treasury functions. This role sits at the intersection of engineering and operations — you’ll keep critical financial processes running smoothly while working closely with Engineering, Product, QA, and cross-functional partners to drive continuous improvements in reliability and observability.

In this role you will:

- Manage incident response by acknowledging and triaging incoming events, applying runbooks to restore service quickly and consistently
- Design and implement metrics and monitors across our distributed application, collaborating with the SRE team to integrate into our observability framework
- Develop and continuously improve runbooks for FCM processes, ensuring clear, repeatable procedures for operational events
- Understand and maintain the DAG controlling all FCM processes and their dependencies, ensuring accurate sequencing and reliable execution
- Implement robust monitoring and logging using industry-standard observability tooling such as OpenTelemetry
- Update and maintain technical documentation describing the critical path processing for FCM; establish SLA, SLO, and SLI targets for each process
- Manage event platform systems such as Kafka and IBM MQ to ensure reliable data connectivity with external partners
- Surface operational feedback to engineering teams to drive improvements in the resiliency and robustness of business processes
- Leverage AI tooling to proactively identify gaps in monitoring, analysis, documentation, and other operational domains

## What you’ll need

- BS or MS in Computer Science, Software Engineering, or a related field — or equivalent practical experience
- 2+ years of experience working with distributed systems in a production environment
- Comfort leveraging AI tooling to improve workflows and surface operational insights
- Strong understanding of security best practices for backend services
- Excellent verbal communication skills with a collaborative, team-first approach

## Bonus Points for

- Familiarity with finance back office systems and trading concepts
- Background in multi-tenant SaaS platform architectures
- Experience working in a regulated fintech, trading, or brokerage environment

## Compensation

The salary range for this role will be $100,000.00 - $150,000.00 USD. In addition, this position will also receive an annual target bonus of 10%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401(k) plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year plus seven paid holidays.

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