# Account Director, Retail

**Company:** [Fetch](https://hotfix.jobs/companies/fetch)
**Location:** Remote
**Role:** Account Management
**Salary:** $166k – $186k/yr
**Experience:** 8+ years
**Skills:** Account Management, Partnerships, Digital Media, Advertising, Consumer Data, Campaign Analytics, Client Presentations, CRM, Salesforce, ChatGPT, Gemini Ai, Zapier, Dashboards, Automation
**Posted:** 2026-09-08

> Leads executive retail client relationships, retention, renewals, upsells, and strategic growth while translating campaign data into actionable recommendations. Requires 8+ years of account or partnership experience, digital media or advertising expertise, and strong analytics, communication, and organizational skills.

## Job Description

## Responsibilities
- Own individual revenue targets and contribute to pod revenue goals.
- Retain and grow top-tier retail partnerships through strategic, long-term account plans.
- Lead executive-level client relationships as the primary point of contact.
- Monitor client health, address risks, and identify expansion opportunities.
- Coordinate campaign deliverables, analytics requests, onboarding, campaign setup, and partner materials.
- Collaborate with sales and internal teams to identify optimization, upsell, and budget-expansion opportunities.
- Use data, dashboards, AI tools, and automation to improve reporting, accuracy, efficiency, and client engagement.
- Translate campaign performance and trends into actionable client recommendations.
- Independently deliver client presentations and quarterly business reviews.
- Oversee revenue actualization and billing processes.
- Mentor team members, support AI skill development, participate in hiring, and help shape team culture.

## Requirements
- 8+ years of experience in account management, partnerships, sales support, or a related field.
- Direct experience in digital media, advertising, or consumer data.
- Experience driving revenue through renewals, upsells, and client-growth conversations.
- Strong organizational, execution, communication, and collaboration skills.
- Ability to manage multiple priorities in a dynamic environment.
- Expertise analyzing campaign data and presenting insights to drive business outcomes.
- Familiarity with AI tools such as ChatGPT or Gemini AI and automation platforms such as Zapier.
- Bachelor’s degree or equivalent combination of education and experience.

## Nice-to-Haves
- Direct experience with the client vertical.
- Experience with CRM tools such as Salesforce.
- Experience coaching and collaborating with implementation, analytics, or other cross-functional teams.

## Compensation and Benefits
- Base salary: $110,700–$124,225.
- On-target earnings: $166,050–$186,337.
- Equity for full-time employees.
- 401(k) match up to 4%.
- Medical, dental, and vision coverage, including pet coverage.
- Education reimbursement up to $10,000 per year.
- Flexible paid time off and nine paid holidays.
- Year-end week-long break.
- Paid parental leave and flexible return-to-work schedule.
- $2,000 one-time family-support incentive for eligible employees.

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