# IT Support Engineer, Executive Support

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** San Francisco, CA
**Role:** IT Support
**Salary:** $230k – $265k/yr
**Experience:** 7+ years
**Skills:** macOS, identity and access management, SaaS, hardware lifecycle management, av support, it support, runbooks, executive support, white-glove service, on-call rotation
**Posted:** 2026-07-24

> Build and run white-glove IT executive support for C-suite, admins, and board at Anthropic. Define service models, runbooks, AV playbooks; provide urgent on-site support while maintaining discretion and security. Requires 7+ years IT support with executive experience.

## Job Description

## Responsibilities
- Stand up the executive support intake channels and run it: monitor, respond, and follow through on every request from executives, ABPs, and board members
- Define the white-glove service model for discretion-sensitive asks and deliver to it, holding confidentiality under pressure
- Design the board-meeting AV support playbook with the AV pod, and provide AV support for executive rooms and board meetings, from setup and pre-checks through live triage
- Create exec-support runbooks and SLAs that keep the service consistent as it grows
- Build trusted relationships with ABPs and executive staff, and establish clear intake paths so leadership knows exactly where to go
- Handle ABP escalations and exec-urgent issues calmly, and route into specialist lanes or IT Engineering pods when a request needs them
- Establish the board member device, account, and access setup process with our Onboarding lane
- Work the shared ticket queue with the SF Core team: walk-ups, desk-side help, hardware swaps, it-assist overflow, and AV T1 triage
- Participate in the Core on-call rotation and contribute to the knowledge base and runbooks
- Maintain a regular on-site presence in San Francisco

## Requirements
- 7+ years of experience in IT support and 3+ years in executive support
- Experience standing up a service or program from scratch, such as an executive support desk, a VIP support function, or a white-glove service
- Experience supporting executives, their assistants, or a board to a white-glove standard
- A track record of handling sensitive requests with discretion, and the judgment to know what stays confidential without being told
- Strong hands-on IT support fundamentals: macOS-primary fleets, identity and access, SaaS troubleshooting, hardware lifecycle
- AV fluency for executive rooms and board meetings: you can set up, verify, and fix a room under time pressure
- Composure when an urgent escalation lands, and the judgment to know when to pull in help
- High polish and low ego: you take pride in service quality and still pick up whatever the team needs, including the ordinary queue work
- A security-first mindset and excellent judgment about when user experience yields to security requirements
- Comfort with ambiguity: you can make progress before the process exists, and you enjoy shaping how things should work
- The instinct to write things down: runbooks, KB articles, and status updates that keep people informed
- Bachelor’s degree or an equivalent combination of education, training, and/or experience

## Nice-to-Haves
- Experience supporting a C-suite or board of directors at a company with significant security or compliance requirements
- AV depth beyond first response, such as broadcast, live events, or room design input
- Experience building runbooks, self-service content, or support automation
- Experience supporting AI/ML research environments or highly technical user bases

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