# Technical Support Engineer

**Company:** [Sigma](https://hotfix.jobs/companies/sigma)
**Location:** San Francisco, CA, New York, NY
**Role:** Support Engineering
**Salary:** $90k – $125k/yr
**Experience:** 2+ years
**Skills:** SQL, Data Modeling, Snowflake, Redshift, BigQuery, GCP, AWS, Technical Support, Solutions Engineering, Software Engineering
**Posted:** 2026-06-10

> Technical Support Engineer diagnosing and resolving complex technical issues for customers using Sigma's cloud analytics platform. Requires 2+ years in customer-facing technical roles, strong SQL skills, and a bachelor's degree in CS or related field.

## Job Description

## What You Will Be Doing

- Work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
- Work closely with the development team to develop best practices and tools for diagnosing issues and optimizing the service for performance.
- Collaborate with cross-functional groups — backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product.
- Participate in quarterly projects and perform periodic on-call duties to improve automation and processes.

## Qualifications We Are Looking For

- 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
- SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
- SQL query performance troubleshooting and query plan analysis.
- Proficient in data modeling concepts.
- Ability to chart data into logical visualizations.
- A proven track record of building trust with customers and bringing issues to resolution quickly.
- Excellent verbal and written communication skills.
- A strong desire to build scalable processes for issue resolution — documenting common patterns and building tooling for diagnosing issues.
- Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution.

## Highly Desirable Skills & Experience

- Supporting a cloud service in production.
- Experience working with Snowflake, Redshift, or BigQuery.
- Knowledge of GCP or AWS.
- Startup experience.

## Compensation & Benefits

- Base salary range: $90k - $125k annually.
- Eligible for annual bonus and stock options.
- Comprehensive benefits package including equity, generous health benefits, flexible time off, paid bonding time for new parents, 401k, commuter and FSA benefits, lunch program, and dog friendly office.

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