# Enterprise Customer Success Manager

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Boston, MA, Chicago, IL, Denver, CO
**Role:** Customer Success
**Salary:** $102k – $110k/yr
**Experience:** 3+ years
**Skills:** Customer Success, Account Management, QBRs, Observability, SaaS, b2b tech, fortune 1000, executive relationships, Data Analysis, Project Management
**Posted:** 2026-07-22

> Drive adoption, value realization, and expansion for Datadog's largest enterprise customers as a strategic partner. Build executive relationships, lead business reviews, analyze usage data for insights, and align customer goals with Datadog's observability and security platform. Requires 3+ years in Customer Success or Account Management.

## Job Description

## What You’ll Do

- Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
- Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
- Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
- Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
- Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
- Own and project manage the on-boarding process for new customers.
- Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.
- With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings.

## Who You Are

- Customer-centric with 3+ years in a Customer Success or Account Management role.
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts.
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries.
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals.
- Experienced in the B2B tech space or with SaaS companies.
- Able to travel for customer onsite visits and events as required.
- Fluent in written and spoken English.

## Benefits and Growth

- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program for in-house networking.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks.
- Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
- The reasonably estimated yearly salary for this role at Datadog is: $102,000–$110,000 USD.

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