# Engagement Manager (Hawaii), Public Sector

**Company:** [Scale AI](https://hotfix.jobs/companies/scale-ai)
**Location:** Honolulu, HI
**Role:** Customer Success
**Salary:** $166k – $249k/yr
**Experience:** 5+ years
**Skills:** Python, SQL, AI/ML, Agentic Workflows, API, Program Management, Stakeholder Management, Analytics, Ts/Sci Clearance
**Posted:** 2026-04-21

> Leads delivery of agentic AI workflows for national security customers, managing relationships, scoping use cases, and cross-functional teams to exceed AI/ML objectives. Requires TS/SCI clearance, 5+ years stakeholder experience, and onsite presence in Oahu 4 days/week.

## Job Description

## Responsibilities
- Manage customer relationships from the executive to the end user
- Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
- Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
- Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
- Oversee onboarding and successful implementation of customer accounts

## Requirements
- An active TS/SCI clearance
- 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
- A track record of structured, analytics-driven problem solving
- Excellent verbal and written communication skills
- Willingness to be onsite with customers in locations throughout the Oahu area 4 days per week and able to travel at least 25% of the time (as needed)

## Nice-to-haves
- 10+ years of professional experience, often in a customer-facing technical program management role in industry or government
- Prior experience at an API technology company and / or managing technical customers using an API
- A technical degree in computer science, engineering, or related field
- Proficiency in Python, SQL or other programming languages
- Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)

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