# Air and Ocean Operations Associate

**Company:** [Flexport](https://hotfix.jobs/companies/flexport)
**Location:** Tokyo, Japan
**Role:** Business Operations
**Experience:** 1+ years
**Skills:** Air Freight, Freight Forwarding, Supply Chain Operations, Mawb, Hawb, Ams, Edi, Fhl, Fwb, International Shipping Regulations, Customer Service, Kpi Reporting
**Posted:** 2026-09-07

> Coordinates air and ocean freight shipments in Tokyo, managing documentation, invoicing, customer requests, and carrier or subcontractor relationships. Requires a logistics-related bachelor’s degree, 1–2 years of freight forwarding experience, and fluent Japanese with good English communication skills.

## Job Description

## Responsibilities
- Execute end-to-end air freight shipments, including receiving bookings and coordinating with shippers, consignees, agents, airlines, trucking partners, terminals, and internal teams.
- Enter shipment data into systems, create files, complete MAWB and HAWB documentation, and ensure accurate, timely file handling.
- File AMS documentation and submit EDI messages, including FHL and FWB, as required.
- Invoice clients and agents, and review and approve subcontractor invoices accurately and on time.
- Provide customer service by following up on requests, claims, and feedback, and arranging appropriate shipment solutions.
- Escalate irregularities and operational issues, and provide feedback on subcontractor standards and services.
- Ensure compliance with international shipping regulations, company policies, and customer SOPs.
- Prepare customer statistics and reports and support special requests for system improvements.
- Maintain accurate, up-to-date system data and meet operational KPIs.
- Collaborate with account managers, customers, and customs teams to ensure smooth operations and a strong customer experience.
- Identify and suggest process improvements to increase efficiency and quality.
- Support teammates and take on additional operational tasks as needed.

## Requirements
- Bachelor's degree in logistics, supply chain, business, or a related field.
- 1–2 years of experience in air operations or a related freight forwarding or logistics role.
- Fluent Japanese and good written and spoken English communication skills.
- Detail-oriented, structured, and eager to learn global supply chain operations.
- Customer-focused, responsive, and professional when handling calls and inquiries.
- Flexible and open to working weekends.

## Compensation and Benefits
- Training and development from global experts.
- Opportunity to develop expertise in air freight operations, including imports, exports, and intermodal shipping.
- Hands-on experience with international logistics systems, carriers, customs, and warehouses.
- Career growth opportunities into Senior Associate, Team Leader, or Account Management roles.

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