# Senior Engineering Manager, Servicing

**Company:** [Upstart](https://hotfix.jobs/companies/upstart)
**Location:** Remote
**Role:** Engineering Management
**Salary:** $195k – $270k/yr
**Experience:** 10+ years
**Skills:** People Management, Team Leadership, Workflow Automation, data integrations, event-driven architectures, machine learning deployment, Scalable Systems, Fintech, Compliance, software engineering best practices
**Posted:** 2026-07-17

> Lead a 10+ engineer team on Upstart's Get Back On Track (GBOT) servicing platform. Partner with Product, Risk, Operations and ML to build scalable, compliant systems for borrower repayment and debt management using workflow automation and event-driven architectures. Requires 10+ years experience including 5 years people management.

## Job Description

## Responsibilities
- Lead, coach, and develop a high-performing engineering team of 10+ engineers focused on providing high quality solutions.
- Foster a collaborative and inclusive team culture that promotes innovation, continuous learning, and excellence.
- Oversee the design, development, and implementation of cross-functional projects which drive business outcomes.
- Ensure the reliability, performance, and scalability of customer-facing products, leveraging best practices in software engineering.
- Collaborate with architecture and infrastructure teams to ensure alignment with broader engineering goals.
- Partner with product managers, product designers, engineering leaders, legal, operations, analytics, and compliance teams to gather requirements and ensure solutions meet business needs and regulatory standards.
- Communicate effectively with stakeholders to keep them informed of project status, risks, and opportunities.
- Manage project timelines and resources to deliver high-quality product solutions on time.
- Implement frameworks to ensure efficient project execution and continuous delivery.

## Minimum Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent) and 10+ years of experience, including 5 years of direct people management experience.
- Proven success leading and scaling high-performing engineering teams (e.g., growing headcount, improving delivery metrics, or managing multiple squads).
- Experience in workflow automation, data integrations, and event-driven architectures that power operational efficiency.
- Demonstrated ability to partner closely with Product and ML teams to deploy models at scale and build scalable production-ready systems.
- Exceptional communication skills with the ability to influence technical and non-technical audiences.
- Strong analytical, organizational, and strategic thinking skills with a bias for action.

## Preferred Qualifications
- Experience building products in fintech, credit servicing, or customer support environments.
- Background in lending, recoveries, or collections systems with complex policy and compliance requirements.
- Experience developing senior engineers, tech leads, or emerging engineering leaders.
- Demonstrated ability to balance speed, quality, reliability, and compliance in high-stakes technical environments.
- Experience managing critical production issues in regulated environments where customer impact and compliance intersect.

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