# Specialist, Concierge Services

**Company:** [Yext](https://hotfix.jobs/companies/yext)
**Location:** Remote
**Role:** Customer Support
**Skills:** Customer Support, Troubleshooting, SaaS, technical support, Cross-Functional Collaboration, queue management, sla management, training, Communication, time management, Problem Solving, initiative, typing skills, knowledge graph, knowledge assistant
**Posted:** 2026-07-29

> Provide personalized, consultative technical support and training for Yext's enterprise marketing platform products including Knowledge Graph and Knowledge Assistant. Troubleshoot inquiries, exceed SLAs and CSAT targets, and collaborate cross-functionally while building SaaS services career skills.

## Job Description

## What You’ll Do

- Provide 100% field-user facing support including phone and email support, 1:1 training, and other department tasks.
- Troubleshoot platform and client-specific inquiries via telephone and email, maintain inbound queue management to meet SLAs.
- Interpret customer requests, tailor conversations to their needs, and communicate effectively to exceed client expectations.
- Work cross-functionally with Client Success, Services, Engineering, and Product teams to deliver full 360-support and surface trends to enhance end-user experience.
- Meet or exceed monthly targets for Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (SLA, response rate, solves, etc.).
- Ideate, build, and scale new approaches to increase value of Concierge Services to clients and improve internal operational efficiency.
- Develop skills to take on other client or department-specific tasks.

## What You Have

- BA/BS degree or similar college-level education.
- Interest in pursuing a career in Services within the SaaS space.
- Customer-facing experience (retail, hospitality, online support, etc.) desired.
- Ability to think creatively, analyze, and understand complicated and abstract ideas.
- Dependable and solution-oriented with strong attention to detail.
- Outstanding interpersonal skills.
- Evidence of taking initiative and demonstrating ownership over tickets and department tasks.
- Ability to work quickly and independently with excellent time management skills.
- Excellent written and verbal communication skills that can be tailored to a broad range of people.
- Strong computer skills, including typing, and ability to adapt quickly to new programs.
- Knack for synthesizing technical concepts into digestible information and conveying it effectively to others.

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**Apply:** https://hotfix.jobs/jobs/4915756c-0465-4612-8a1b-2d83a3909ef4
**Canonical:** https://hotfix.jobs/jobs/4915756c-0465-4612-8a1b-2d83a3909ef4