# Partner SE Deployment Manager

**Company:** [Glean](https://hotfix.jobs/companies/glean)
**Location:** San Francisco, CA
**Role:** Solutions Architecture
**Salary:** $209k – $300k/yr
**Skills:** enterprise saas, professional services, Partner Management, service delivery, cloud platforms, APIs, artificial intelligence, Integrations, governance, escalation management, enablement, Coaching, Data Analytics, Customer Success, Cross-Functional Collaboration
**Posted:** 2026-08-14

> Leads the operating model, readiness programs, governance, and quality mechanisms that enable partners to deliver Glean solutions to enterprise customers. Requires experience scaling services or partner-led delivery, strong technical credibility across applications, integrations, cloud, APIs, or AI, and the ability to influence cross-functional stakeholders.

## Job Description

## Responsibilities

- Build the partner services operating model, including engagement paths, roles and responsibilities, governance, quality controls, escalation mechanisms, and feedback loops.
- Establish a maturity path that helps partners progress from initial preparation to guided delivery and independent customer delivery.
- Work directly with partners and customer-facing teams to develop delivery capability through customer engagements, enablement, coaching, and reusable playbooks.
- Define shared accountability among Glean, partners, and customers across implementation, adoption, outcomes, and ongoing support.
- Select, segment, and match services partners to customer opportunities based on capability, customer needs, and delivery risk.
- Partner cross-functionally with Partner Solutions Engineering, Partner Development, Applied AI and Post-Sales, Product, Engineering, Support, Technical Enablement, and Partner Operations.
- Establish measures for partner participation, delivery quality, customer outcomes, adoption, consumption, and expansion, using them to guide investment and improvement.
- Represent field needs in partner tooling, support processes, and product feedback while building internal confidence in partner-led delivery.
- Apply AI to improve services operations, partner capability, delivery quality, or measurement while maintaining human review and quality controls.

## Requirements

- Experience building or scaling a professional services, consulting, delivery, or partner-led services practice in an enterprise SaaS, technology, or consulting environment.
- Experience managing services operations such as delivery quality, capacity, utilization, profitability, governance, or escalations.
- Track record of creating lightweight, repeatable processes and operating mechanisms in an early-stage, fast-growing, or ambiguous environment.
- Experience developing partner or delivery-team capability through customer work, coaching, enablement, or structured readiness programs.
- Strong technical credibility across enterprise applications, integrations, cloud platforms, APIs, or AI solutions, with judgment to evaluate approaches, identify risk, and guide escalations.
- Ability to influence Sales, Delivery, Product, Engineering, Support, and executive stakeholders without formal authority.
- Data-informed approach to improving services motions and connecting operating measures and field feedback to decisions and customer outcomes.
- Comfort operating as a hands-on individual contributor and working leader before a larger team or resource model is in place.
- Practical AI fluency, including experience using AI to improve delivery, operations, partner capability, or productivity.
- Excellent written, verbal, and cross-functional communication skills.

## Compensation & Benefits

- On-target earnings range: **$209,000–$300,000 annually**.
- Medical, vision, and dental coverage.
- Generous time-off policy.
- 401(k) plan.
- Home office improvement stipend.
- Annual education and wellness stipends.
- Regular company events and healthy lunches daily.

## Work Arrangement

- Hybrid role with four days per week in either the San Francisco or Mountain View office.
- Remote within the United States as stated in the role overview, with up to 25% travel and flexibility to work with global partners.

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