# Client Success Director

**Company:** [Swayable](https://hotfix.jobs/companies/swayable)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $130k – $170k/yr
**Experience:** 5+ years
**Skills:** Excel, Python, Statistics, Client Relationship Management, pitch development, Project Management, data synthesis, quantitative reasoning
**Posted:** 2026-07-20

> Client Success Director supporting enterprise accounts at an AI public opinion and advertising impact measurement platform. Build strategic pre-testing programs, advise on content tests and data interpretation, drive upsells with sales, and ensure client satisfaction for major brands and tech companies.

## Job Description

## What You’ll Do

- Build strong relationships with our enterprise clients, including in person
- Lead the development of strategic pre-testing programs for major accounts
- Advise clients on designing and interpreting content tests
- Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed
- Help win pitches by demonstrating how to solve the client’s problems with your brand background and Swayable’s platform
- Ensure client satisfaction, added value, continued usage
- Collaborate closely with the sales team on renewals, upsells, and expansion opportunities within your client portfolio

## Who You Are

- 5+ years of experience in client-facing roles, ideally at a creative agency/consultancy or market research firm
- Ability to think like and speak the language of brands and customer insights teams
- Significant experience developing and winning pitches and leading complex projects at enterprise clients
- College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
- Ability to bring a consultant mindset to your client interactions, with critical thinking, problem-solving and ongoing support
- An analytic mindset with the ability to synthesize data (Excel required, Python a plus)
- Excellent attention to detail and quantitative reasoning skills
- Excellent project management: able to self-manage and prioritize
- Solid understanding of statistics and/or a willingness to learn (for example, explaining what an 80% confidence interval means)

## What You'll Gain

- Problem-solving and relationship-building with leading clients, many of which are major consumer-facing brands and technology companies (Amazon, Meta, Square, Paramount Pictures)
- (Client) Leadership skills
- Development and project management of cutting-edge programs as part of digital marketing transformation
- Exposure to cutting edge technology and research methodology through the Swayable Platform
- Insight into content creation and messaging techniques that influence modern day marketing
- Experience working collaboratively in a small-team start-up environment, partnering with data science, product, and sales
- Comfort with advanced data analytics, synthesis, and storytelling

## Benefits

- 100% Medical, Dental & Vision Plans
- Starting base salary range of $130-$170K depending on previous experience, not including a variable comp component
- Generous PTO
- Equity options
- 401k, FSA
- Ongoing professional development stipend

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