# Principal Solution Consultant, Post-Sales (Platform)

**Company:** [Socure](https://hotfix.jobs/companies/socure)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $170k – $190k/yr
**Experience:** 7+ years
**Skills:** SaaS, API Integrations, Technical Troubleshooting, Solutions Architecture, Platform Configuration, Fraud Detection, Risk Mitigation, Enterprise It, Client Training, Documentation
**Posted:** 2026-02-26

> Leads end-to-end platform implementations, customizations, and optimizations for enterprise clients in fraud detection. Provides technical expertise, training, and cross-functional collaboration to drive adoption and ROI, requiring 7+ years in post-sales consulting and SaaS experience.

## Job Description

## Responsibilities

### Implementation & Solution Delivery
- Lead the end-to-end platform implementation process, ensuring timely and successful deployments.
- Collaborate with clients to define solution architecture, configure platform components, and tailor implementations to meet specific business needs.
- Develop and refine best practices for scalable, high-impact implementations.

### Hyper-Care & Client Success
- Provide hands-on technical consultation during hyper-care, ensuring clients achieve stability and optimal performance.
- Partner with Customer Success, Engineering, and Support teams to proactively address issues and drive faster resolutions.
- Continuously refine risk mitigation strategies to improve system performance and security.

### Solution Customization & Technical Expertise
- Work with clients to customize platform functionalities based on their operational and business needs.
- Act as a technical bridge between clients and internal teams, translating requirements into product enhancements.
- Diagnose and troubleshoot technical and product issues, ensuring minimal disruption.

### Client Training & Enablement
- Lead training sessions and hands-on workshops to empower client teams and ensure successful platform adoption.
- Develop and maintain detailed documentation on implementation processes and platform configurations.

### Cross-Functional Collaboration
- Partner with Product, Engineering, and Data Science teams to provide client feedback and inform roadmap priorities.
- Align with Customer Success to ensure ongoing client value realization beyond implementation.
- Support Sales & Pre-Sales by providing technical expertise for expansion opportunities within existing accounts.

### Continuous Improvement & Strategic Impact
- Collect and analyze client feedback to enhance implementation strategies and platform usability.
- Conduct quarterly fraud and risk reviews for key accounts, identifying areas for optimization.
- Drive improvements in time-to-value, ensuring faster go-live and measurable business impact.

## Requirements
- Bachelor’s degree in Computer Science, Engineering, Data Science, Statistics or related field (MBA or advanced technical degree a plus).
- Experience working in post sales capacity in fraud detection and risk mitigation ecosystem.
- 7+ years of experience in technical implementation, platform solutions, or post-sales consulting.
- Strong expertise in **SaaS platforms**, **API integrations**, enterprise IT environments, and technical troubleshooting.
- Proven ability to lead enterprise-level implementations with measurable client outcomes.
- Excellent communication, problem-solving, and stakeholder management skills.
- Ability to balance strategic thinking and hands-on execution in a fast-paced, client-facing role.

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