# Inside Sales Representative

**Company:** [Immersive](https://hotfix.jobs/companies/immersive)
**Location:** Boston, MA
**Role:** Account Management
**Experience:** 1+ years
**Skills:** CRM, Lead Qualification, Sales Development, Customer Success, Account Management, Discovery Conversations, Pipeline Management, Renewals, Account Expansion, Cybersecurity
**Posted:** 2026-09-04

> Own the customer lifecycle for a book of business, from inbound lead qualification and discovery through trials, renewals, and expansion. The role requires 1–3 years of commercial experience, strong CRM discipline, resilience, and coachability.

## Job Description

## Responsibilities
- Qualify inbound marketing-qualified leads using the ideal customer profile and move prospects through discovery and qualification.
- Conduct structured discovery conversations to uncover customer pain points and map them to solutions.
- Coordinate with Solution Consultants on trial environments and product demonstrations.
- Manage a book of accounts and maintain multiple sales pipelines.
- Handle customer objections using case studies and outcome data.
- Manage customer handoffs to Enterprise Account Managers when deals outgrow the standard motion.
- Own renewals and protect customer relationships.
- Identify expansion opportunities during renewal cycles.
- Maintain clean CRM data, monitor account health, and flag renewal risks.
- Participate in coaching, share sales learnings, and improve team processes.

## Requirements
- 1–3 years of commercial experience in Sales Development, Customer Success Management, Account Management, or a similar role.
- Curiosity about cybersecurity teams and workforce development.
- Strong CRM discipline and numerical performance tracking.
- Ability to work in a structured, fast-moving environment and respond well to coaching.
- Resilience, adaptability, and an action-oriented approach to sales.
- Interest in developing expertise across sales development, customer success, and account management.

## Benefits and Compensation
- Share options and performance/value rewards.
- Health, dental, disability insurance, fully paid sick leave, and mental health support.
- 401(k) match of up to 5%, effective immediately.
- 33 holiday days, two volunteering days, enhanced parental leave, and birthday leave.
- Flexible and remote working options.
- Career and learning development through the platform and Learn Anything fund.
- Monthly socials and sports clubs.

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