# Senior Manager, Strategic Launch

**Company:** [Miter](https://hotfix.jobs/companies/miter)
**Location:** Remote
**Role:** Other
**Salary:** $190k – $215k/yr
**Experience:** 5+ years
**Skills:** SaaS, API Integrations, Stakeholder Management, Data Analysis, Process Improvement, customer implementation, enterprise engagements
**Posted:** 2026-07-31

> Lead and coach a team of Strategic Launch Managers delivering complex, high-ACV customer implementations at a fast-growing construction SaaS company. Partner with Sales, Solutions Engineering, and Product to scale the implementation model while building repeatable processes for bespoke enterprise work.

## Job Description

## What You’ll Do
- Lead a team of 6–8 Strategic Launch Managers delivering Miter’s most complex, high-ACV implementations
- Set the standard for what great looks like on strategic accounts — from kickoff through go-live — and coach your team to that bar consistently
- Own escalation resolution on strategic accounts, operating as the senior point of presence with customers when things get hard
- Partner with Sales, Solutions Engineering, and Product to define how Miter scales its implementation model as we move upmarket — not just executing today’s playbook, but helping build the next one
- Drive repeatability without sacrificing the bespoke execution strategic customers require — identifying what can be systematized, what should stay flexible, and why
- Continuously improve leading indicators and early warning systems so the team surfaces risk earlier and delivers on commitments more reliably

## What You’ll Need
- 5+ years managing implementation or delivery teams at a high-growth B2B SaaS company, with direct exposure to complex, enterprise-level engagements
- Track record of building repeatable processes on top of non-standard, high-variability customer work
- Experience operating as a strategic thought partner to senior leadership — not just executing, but shaping how delivery works at scale
- Outstanding stakeholder management (customer, internal) and communication (written, verbal) abilities
- Exceptional patience and resilience supporting customers and teams in high-pressure environments
- Exceptional data analysis skills to track metrics and inform decisions
- Experience leading implementations with heavy reliance on 3rd-party API integrations

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**Canonical:** https://hotfix.jobs/jobs/4879810f-ceb5-4374-bc0a-cfa8914a0dd0