# Customer Success Engineer

**Company:** [Deepgram](https://hotfix.jobs/companies/deepgram)
**Location:** Remote
**Role:** Customer Success
**Experience:** 7+ years
**Skills:** APIs, AI, Machine Learning, Integrations, Reference Architectures, Architecture Discussions, Product Demos, Technical Troubleshooting, Customer Success Plans, Data Analysis, Cross-Selling, Upselling
**Posted:** 2026-07-07

> The Customer Success Engineer will lead technical adoption, enablement, and expansion for strategic APAC customers, partnering with developers and executives throughout the customer lifecycle. The role requires 7–10+ years of technically focused customer success, technical account management, or sales engineering experience in API-driven technology.

## Job Description

## Responsibilities
- Act as a technical expert and strategic advisor to enterprise customers, aligning business goals with technical solutions.
- Build and maintain relationships with developers, engineers, program managers, CIOs, CTOs, and other executives.
- Conduct customer visits, drive adoption, and embed products into customer workflows; frequent travel may be required.
- Own the customer lifecycle from onboarding and technical enablement through adoption, performance analysis, expansion, and advocacy.
- Apply best practices, reference architectures, and creative solutions to integrate, enable, and adopt products effectively.
- Discover customer issues, understand their complexity and business impact, and translate them into actionable internal requirements.
- Run live product demonstrations, guide architecture discussions, and troubleshoot technical issues.
- Maintain deep knowledge of APIs, integrations, and AI/ML technologies.
- Use AI to improve customer outcomes, surface insights, and enhance internal systems.
- Identify and scope cross-sell, upsell, and multi-product adoption opportunities in partnership with Sales.
- Create and execute customer success plans aligned with business outcomes and product capabilities.
- Lead executive business reviews, joint planning sessions, and strategy workshops.
- Represent customer needs internally and influence product roadmap, go-to-market strategy, tools, and processes.
- Track and report adoption, usage, health, satisfaction, expansion, and revenue-impact metrics.

## Requirements
- 7–10+ years of experience in Technical Account Management, Sales Engineering, and/or enterprise Customer Success with a strong technical focus.
- Experience at innovative, API-driven technology companies, particularly developer-first, developer-tools, emerging AI, or similar organizations.
- Strong technical foundation with experience running demos, guiding architecture discussions, troubleshooting, and integrating AI-driven solutions.
- Ability to engage technical and executive stakeholders and adapt communication styles.
- Strong customer relationship management, business-growth, and commercial-expansion skills.
- High EQ, strong communication, resourcefulness, integrity, and self-direction in a remote work environment.
- Ability to use data to guide decisions and identify program-improvement opportunities.
- Willingness to travel frequently for customer engagements.

## Compensation and Benefits
- Remote role based in Singapore.
- Frequent customer travel may be required.

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