# Senior HR Advisor, Escalations

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Toronto, Canada
**Role:** Customer Success
**Salary:** CA$95k – CA$135k/yr
**Experience:** 8+ years
**Skills:** Global Hr Operations, International Employment Law, Hr Compliance, Employee Relations, Payroll, Benefits, Client Escalation Management, Root Cause Analysis, Project Management, Executive Communication, Cross-Functional Collaboration, Emotional Intelligence
**Posted:** 2026-03-02

> Leads high-severity global EOR client escalations, coordinating HR, legal, payroll, benefits, and operations teams to resolve complex employee and compliance issues. Requires 8+ years of relevant experience, strong executive presence, and expertise in international HR operations.

## Job Description

## Responsibilities
- Own end-to-end, high-severity client escalations across multiple countries and time zones, serving as the primary contact during elevated retention-risk events.
- Partner with local HR Advisory and Legal teams on complex employee relations issues and cross-border terminations across diverse regulatory and labor-law frameworks.
- Orchestrate cross-functional response teams across Payroll, Benefits, Legal, Product, Sales, and Operations.
- Communicate directly with client executives and HR leaders during crisis situations, setting expectations and mitigating churn risk.
- Define escalation severity, conduct intake assessments, create resolution plans, and maintain documentation and milestone tracking.
- Conduct post-mortems and root-cause analyses, implementing preventative process controls with cross-functional teams.

## Requirements
- 8+ years of relevant experience in global HR operations, EOR/PEO services, client escalation management, or complex global programs.
- Working knowledge of international employment frameworks, global HR compliance, and cross-border operations.
- Experience de-escalating high-stress situations with senior stakeholders, executives, and clients.
- Ability to influence without authority, mediate conflicts, and align cross-functional teams.
- Strong analytical, root-cause investigation, project management, and executive communication skills.
- Exceptional emotional intelligence, composure under pressure, and flexibility to support urgent escalations across time zones.

## Compensation and Benefits
- Salary: CAD 95,000–135,000.
- Competitive benefits and equity.
- Fully remote eligibility for employees based in British Columbia or Quebec.

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