# Customer Success - United States - Mid-Market

**Company:** [ElevenLabs](https://hotfix.jobs/companies/elevenlabs)
**Location:** Remote
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** AI Agents, API Integrations, SDKs, Conversational AI, Audio Ai, B2B SaaS, Revenue Management, Elevenlabs Agents Platform
**Posted:** 2026-01-16

> Partners with enterprise customers to build, deploy, and optimize conversational AI agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 3-5 years in Customer Success for B2B SaaS/AI products.

## Job Description

## Requirements

- 3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs
- Proven experience driving revenue outcomes
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- **Preferred:** Experience in audio AI space

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