# Technical Account Manager

**Company:** [Hightouch](https://hotfix.jobs/companies/hightouch)
**Location:** Remote
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** SQL, Databases, APIs, Reporting Tools, Project Management, Troubleshooting, Technical Support, Customer Onboarding
**Posted:** 2026-06-16

> The Technical Account Manager will guide enterprise customers across the APJ region through onboarding, adoption, technical best practices, and escalations. The role requires at least five years of client-facing or technology-focused experience, strong project management skills, and the ability to understand complex data systems.

## Job Description

## Responsibilities
- Own retention and expansion for the largest customers as part of the Customer Success team.
- Partner with Sales to strategize ways to increase Hightouch adoption within large organizations.
- Deliver timely, organized customer onboarding through effective project management.
- Help customers realize the full value of Hightouch products and advise on technical best practices.
- Provide proactive technical guidance and expertise across Hightouch products.
- Collaborate with Customer Support, Engineering, and other teams on technical escalations.
- Surface customer use cases and product problems to Engineering to help improve the platform.

## Requirements
- **5+ years** of experience in a client-facing and/or technology-focused role combining business experience and technical acumen.
- Experience managing and executing technical projects with a customer-first attitude and strong empathy.
- Excellent project management and communication skills.
- Ability to quickly learn new technologies and understand complex systems, including SQL, databases, APIs, and reporting tools.
- Strong troubleshooting and problem-solving skills.
- Ability to collaborate cross-functionally with different teams and types of people.
- Ability to work under pressure, meet deadlines, and navigate unexpected roadblocks.

## Compensation and Benefits
- Meaningful equity compensation through ISO options.
- Early exercise and a 10-year post-termination exercise window.

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