# Developer Support Engineer

**Company:** [Braintrust](https://hotfix.jobs/companies/braintrust)
**Location:** Remote
**Role:** Support Engineering
**Salary:** SGD140k – SGD190k/yr
**Skills:** Python, TypeScript, APIs, SDKs, Slack, LLM APIs, OpenAI, Anthropic, Prompt Engineering, Terraform, Kubernetes, Observability
**Posted:** 2026-07-31

> Provides hands-on technical support for developers using APIs, SDKs, and LLM observability tools. The role troubleshoots customer code, reproduces and fixes bugs, improves documentation and tooling, and partners with Engineering and Product.

## Job Description

## Responsibilities
- Diagnose, troubleshoot, and resolve API and SDK issues in customers' Python or TypeScript codebases.
- Reproduce customer-reported bugs, identify likely causes in the codebase, and collaborate with Engineering on fixes.
- Own support communications with developers primarily through Slack and email, building trust through clear, technical, and empathetic communication.
- Write and maintain knowledge base documentation.
- Identify opportunities to improve the developer experience, including tools, documentation, and support workflows.
- Write scripts, fix bugs, and contribute to internal tooling that enhances the support process.
- Capture and relay customer feedback to Product and Engineering to help shape roadmap priorities.
- Participate in on-call rotations for critical customer issues and local holiday coverage.
- Mentor cross-functional peers and guide support processes and escalation handling.
- Develop and champion improvements to developer experience and product reliability.

## Requirements
- Experience supporting developer-facing products in a customer-facing technical role such as Software Engineer, Customer Engineer, Developer Success Engineer, or Technical Account Manager.
- Ability to write, debug, and reason through Python and/or TypeScript codebases.
- Ability to quickly learn and reason about APIs, SDKs, and developer tools.
- Ownership of technical problems through resolution.
- Clear, empathetic, and effective communication, especially when explaining complex issues.
- Curiosity about LLM use cases and enthusiasm for tools that make AI more measurable, reliable, and trustworthy.

## Nice-to-Haves
- Experience supporting developer tools, ML infrastructure, or observability platforms.
- Familiarity with OpenAI, Anthropic, or similar LLM APIs.
- Experience with datasets, evaluation metrics, or prompt engineering.
- Experience contributing to support tooling, documentation, or product-led growth initiatives.
- Experience as a senior technical team member or tech lead in a high-growth environment.
- Production pull requests fixing customer-impacting issues in backend services, SDKs, or infrastructure.
- Cloud certifications or equivalent experience troubleshooting containerized environments such as Terraform and Kubernetes.

## Compensation and Benefits
- Competitive salary and equity.
- Medical, dental, and vision insurance.
- Daily lunch, snacks, and beverages.
- Flexible time off.
- Wi-Fi and cellphone stipend.

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