# Detection and Enforcement Program Manager

**Company:** [Discord](https://hotfix.jobs/companies/discord)
**Location:** San Francisco, CA
**Role:** Other
**Salary:** $160k – $180k/yr
**Experience:** 6+ years
**Skills:** SQL, ml models, image hashing, csam detection, threat analysis, Program Management, Data Analysis, Incident Management
**Posted:** 2026-07-21

> Program manage product, process, and detection initiatives on Discord's Youth Safety team to improve mitigations against child sexual exploitation and other harms. Requires 6-10 years program management experience in safety/threat detection, intermediate SQL, and a bachelor's degree.

## Job Description

## What You’ll be Doing

Drive product and process improvements

- Recommend and drive youth safety initiatives that reduce average handle time, escalation rates, and help identify additional harms
- Own product and process improvements for all NCMEC reports, CSAM enforcement, and other child sexual exploitation harms
- Manage the tooling roadmap for the team, develop and prioritize tool requests
- Audit operations and report handling, in collaboration with our QA team, to identify processing gaps and root cause issues to drive continuous improvement in detection, moderation, and tooling
- Partner with our Product Operations teams to ensure internal workflows and tools are supportive of new product launches
- Advise and guide efforts by supporting Discord stakeholder teams, including Vendor Operations, Data Engineering, Threat Research, and Policy to incorporate user safety initiatives, projects, and planning
- Ensure delivery of high quality, trauma-informed, person-centered services to prevent crimes against children and other vulnerable populations

Manage and drive the proactive detection roadmap:

- Work cross functionally with our Safety product team to develop ML tooling for detection and automated enforcement of high-harm groups and behavior
- Work with engineering to build out heuristic models for detection across content types, regions, and languages and harms
- Work with engineering to assess the effectiveness of image hashing, novel CSAM classifiers, and other detection for CSAM content; drive roadmap goals for detection improvements

Act as the liaison between our team and Product and Engineering

- Conduct comprehensive product audits to understand where we can deliver more impact for young people, driving policy, product, tooling, and process recommendations
- Leverage data insights and strategic communication to make recommendations for large-scale initiatives and validate the safety-related impact and tradeoffs

## What You Should Have

- In depth knowledge of child sexual exploitation investigation, detection, and reporting obligations for industry, equivalent of 6-10 years of project or program management
- Intermediate SQL Proficiency and technical skills
- A Bachelor’s degree
- Program management experience establishing and driving operational projects at scale
- Ability to create effective relationships, influence, and collaborate at all organizational levels
- Demonstrated experience with organizational capacity, namely building and strengthening teams at scale, as well as building and strengthening stakeholder partnerships
- Experience analyzing and mitigating high-impact threats and online threat actors, with a track record of managing tactical and strategic initiatives resulting in measurable change
- Proven leadership in developing, articulating, and advocating policies and strategies relating to teen and child safety

## Preferred Qualifications (bonus points)

- Direct experience in creating and up-leveling harm detection strategies such as ML models, image hashing, or user reports
- Previous experience with incident management in other global trust and safety teams
- Data analysis skills

## Compensation

The US base salary range for this full-time position is $160,000.00 to $180,000.00 + equity + benefits.

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