# Customer Success Manager

**Company:** [Attentive](https://hotfix.jobs/companies/attentive)
**Location:** Remote
**Role:** Customer Success
**Salary:** $90k – $115k/yr
**Experience:** 3+ years
**Skills:** MarTech, Salesforce, CRM, Customer Success, Account Management, growth strategies, retention strategies, product requirements
**Posted:** 2026-07-23

> Customer Success Manager responsible for owning relationships with Strategic New Verticals clients, driving program strategy, revenue growth, renewals, and product expansion in a consultative, data-driven manner throughout the client lifecycle.

## Job Description

## What You’ll Accomplish

- Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals
- Work independently to deliver a “consultant” perspective in all customer interactions
- Regularly lead and present at customer meetings, both in-person and over video conference
- Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
- Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements

## Your Expertise

- 3+ years of CS or Account Management experience in MarTech required
- Strong understanding of growth and retention techniques and strategies
- Previously have worked closely with engineering and product teams to define requirement and implement solutions
- Comfortable learning new software (for design, data management, and internal tools)
- Experience navigating complex work processes, tight timelines, and changing teams
- Extremely detail oriented and organized
- Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools
- Interest in software and entrepreneurship

## Compensation

The US base salary range for this full-time position is $90,000 - $115,000 base + commission + equity + benefits

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