# Senior Strategic Account Manager

**Company:** [Sardine](https://hotfix.jobs/companies/sardine)
**Location:** New York, NY
**Role:** Account Management
**Salary:** $160k – $210k/yr
**Experience:** 10+ years
**Skills:** APIs, Business Intelligence, Risk Management, Fraud Prevention, Aml/Kyc, Fintech, Compliance, Analytics, KPIs, Solutions Architecture
**Posted:** 2026-01-27

> Manage key strategic accounts for a fraud prevention SaaS platform, acting as primary customer contact and solution architect. Requires 10+ years in account management or customer success, 5+ years in fintech/compliance, and strong analytical skills.

## Job Description

## What you’ll be doing:
- Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
- Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
- Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
- Speak knowledgeably and advise on best practices relating to fraud and compliance
- Build, monitor, and communicate KPIs to clients
- Provide strategic analysis and critical thinking as we plan long-term expansion
- Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers

## What you’ll need:
- You've 10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
- 5+ years of domain experience in compliance, fintech, or AML/KYC
- Your analytical skills are second to none; you excel at number crunching and drawing insights
- You are proficient in using business intelligence tools
- You're capable of translating complex strategies into actionable processes and outcomes
- You're a natural at building relationships and collaborating with others
- You've got strong presentation skills for both virtual and in-person meetings with various stakeholders
- You've previous customer-facing experience, preferably with a technical product
- You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
- You constantly think about ways to improve processes
- You love making customers more efficient as much as we do!

## Compensation
Base pay range of $150,000 - $180,000 + bonus + equity with tremendous upside potential + Attractive benefits

## Similar roles

- [Senior Strategic Renewals Manager](https://hotfix.jobs/jobs/029d1774-ff34-466b-9e4e-63faa0f46bb4) - Deepgram - Remote - $160k – $230k/yr
- [Sr. Technical Account Manager](https://hotfix.jobs/jobs/d8271c6a-43b7-4220-bd79-67f300f53065) - Okta - Remote - $160k – $220k/yr
- [Engagement Management Lead](https://hotfix.jobs/jobs/e637e8e4-3be8-45b3-81e5-9130478730f9) - Scale AI - San Francisco, CA - $164k – $205k/yr
- [Major Account Manager](https://hotfix.jobs/jobs/33607926-206c-4a36-b0e7-8a6365662619) - Datadog - Florida - $165k – $180k/yr
- [Major Account Manager](https://hotfix.jobs/jobs/2aeadfe0-d8b4-4254-aa5d-c4cb50a5332c) - Datadog - Boston, MA - $165k – $180k/yr

**Apply:** https://hotfix.jobs/jobs/46bf2db1-d6e6-4056-9241-fa7008302009
**Canonical:** https://hotfix.jobs/jobs/46bf2db1-d6e6-4056-9241-fa7008302009