# Education & Enablement Associate, Enrollment

**Company:** [Thyme Care](https://hotfix.jobs/companies/thyme-care)
**Location:** Remote
**Role:** Technical Writing
**Salary:** $70k – $80k/yr
**Experience:** 4+ years
**Skills:** Instructional Design, curriculum development, learning management systems, e-learning, HIPAA, healthcare compliance, virtual training, facilitation, Coaching, Data Analysis, spreadsheets, process documentation
**Posted:** 2026-08-06

> Designs and delivers onboarding and continuing education programs for Enrollment Specialists in a regulated healthcare environment. The role requires 4–7 years of training or instructional design experience, healthcare enrollment exposure, facilitation skills, and knowledge of HIPAA compliance.

## Job Description

## Responsibilities

### New Hire Onboarding, Assessment, and Nesting
- Manage the comprehensive Enrollment Specialist onboarding program, including company onboarding and job-specific enrollment workflows and operations training.
- Lead live, virtual training sessions throughout onboarding and ramp-up.
- Develop clear, engaging materials for virtual and live training.
- Create knowledge checks, assignments, and evaluations to assess knowledge retention and graduation readiness.
- Provide targeted coaching to close skill gaps before full ramp.

### Ongoing Education and Learning & Development
- Partner with the E&E Team Lead to design, build, and evolve ongoing education programs for Enrollment Specialists.
- Facilitate continuing education and professional development training.
- Coach and support training coordinators in facilitation and coaching skills.

### Enrollment Handbook and Job Aids
- Own and maintain the Enrollment Handbook and Learning Management System (LMS).
- Create e-learning modules, presentations, SOPs, and job aids.
- Partner with subject matter experts to keep training content accurate as products, workflows, and processes evolve.
- Support process documentation and knowledge-base updates.

### Cross-functional Partnership
- Partner with the Enrollment quality team, Enrollment Specialist team leads, and managers to identify training needs and performance trends.
- Translate insights into enablement materials and targeted coaching priorities.

## Requirements
- **4–7 years** of experience in training curriculum development or instructional design, preferably in healthcare, insurance, or medical support.
- Experience working within an enrollment team or similar patient-facing administrative healthcare function.
- Experience developing and delivering instructor-led and self-paced or virtual training programs.
- Familiarity with onboarding processes, especially in regulated environments.
- Knowledge of HIPAA and healthcare compliance standards.
- Bachelor's degree preferred; Education or Healthcare-related fields preferred but not required.
- Experience with data, spreadsheets, reports, and measuring training effectiveness.
- Ability to collaborate with Enrollment Management, team leads, HR, Compliance, Operations, and IT.
- Strong process improvement, communication, listening, facilitation, coaching, and organizational skills.

## Compensation and Benefits
- Non-exempt, full-time position.
- Pay rate: **$70,000–$80,000 annually**.
- Must be located within the lower 48 United States due to contractual limitations related to accessing protected health information.
- Medical, dental, and vision insurance plans.
- Generous vacation policy for full-time employees.

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