# Client Engagement Manager

**Company:** [Amperoshealth](https://hotfix.jobs/companies/amperoshealth)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $130k – $200k/yr
**Experience:** 2+ years
**Skills:** Customer Success, Client Deployment, Stakeholder Management, KPI Tracking, Executive Communication, Excel, PowerPoint, Data Analysis, Process Documentation, Cross-Functional Collaboration
**Posted:** 2026-05-27

> Lead end-to-end deployments of AI agents for healthcare clients, owning relationships and driving ROI. Requires 2+ years in customer success, consulting, or similar client-facing roles with strong analytical and communication skills.

## Job Description

## What You’ll Do
- Lead deployments end-to-end – configure workflows, coordinate data readiness, build SOPs, and ensure each client is set up to hit performance targets from day one
- Own customer relationships – serve as the primary point of contact across all stakeholders, communicating financial impact and demonstrating strategic value
- Create and maintain executive-facing deliverables – agendas, implementation roadmaps, performance dashboards, and process materials that clients and internal teams actually use
- Triage and resolve operational issues quickly – loop in Product and Engineering when needed and see problems through to resolution
- Build and track KPIs – identify trends and surface risks before they escalate
- Build documentation, process guides, and implementation materials – scale the deployment playbook as we grow
- Identify where the product or process is breaking down – bring concrete proposals back to the team

## What We’re Looking For
- 2+ years of experience in customer success and deployments, investment banking, management consulting, or a similarly rigorous, client-facing environment
- Analytically sharp – you can work with data, interpret trends, and translate numbers into a compelling narrative for an executive audience
- Exceptional communicator – written and verbal, with the presence and judgment to work directly with C-suite stakeholders
- Comfortable with ambiguity – you can structure your own work without waiting to be told what to do next
- Client driven – you understand what it means for a client to succeed, and you take it personally when they don't
- Skilled at building trust – you manage competing priorities and drive outcomes across Product, Engineering, and GTM teams
- Proficient in Excel and PowerPoint – you can build executive-ready materials and light financial models
- Healthcare or RCM background is a bonus but what matters is your ability to get on top of a complex domain quickly and execute

## Perks & Benefits
- In-person culture at our Flatiron office in NYC with paid lunch and dinner
- Flexible hours and time off
- Gym stipend
- Commuter benefits
- Health, dental, vision insurance
- 401(k) with matching contribution
- Annual offsite

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