# Enterprise Account Operations Associate

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** London, United Kingdom
**Role:** Account Management
**Salary:** £60k – £70k/yr
**Experience:** 5+ years
**Skills:** Excel, Google Sheets, SQL, Data Analysis, Process Improvement, Project Management, Stakeholder Management, Workflow Design, Reporting, Data Tools
**Posted:** 2026-09-11

> Supports enterprise hotel partner operations by coordinating onboarding, improving scalable workflows, managing cross-functional projects, and using data to identify operational opportunities. Requires 5+ years of relevant operations experience, advanced spreadsheet skills, and strong stakeholder management.

## Job Description

## Responsibilities
- Support day-to-day operational management of enterprise hotel group partners across global markets.
- Coordinate onboarding and rollout of new hotel groups and properties onto Airbnb.
- Build, document, and continuously improve operational processes and workflows.
- Identify gaps, inefficiencies, and opportunities to improve processes; recommend solutions.
- Manage projects involving multiple internal and external stakeholders, ensuring ownership, communication, and delivery.
- Collaborate cross-functionally to resolve operational issues and improve hotel partner experiences.
- Support portfolio-level supply optimization and platform education initiatives.
- Use data and reporting to identify opportunities, track performance, and inform operational decisions.
- Manage multiple priorities in an evolving, fast-moving environment.
- Own problems through resolution, escalating appropriately while proposing solutions.

## Requirements
- 5+ years of experience in account operations, partner operations, sales operations, customer success operations, enterprise account support, or a related operational role.
- Experience creating, improving, or scaling processes and workflows.
- Comfort working in ambiguous environments with evolving processes.
- Strong ownership mindset and confidence making recommendations and challenging existing approaches constructively.
- Strong stakeholder management skills across internal and external stakeholders.
- Ability to collaborate across functions and influence without direct authority.
- Strong project management and organizational skills, with the ability to manage multiple workstreams.
- Analytical mindset and ability to use data to identify problems, opportunities, and solutions.
- Advanced Excel or Google Sheets skills and confidence working with large datasets.
- Strong written and verbal communication skills.
- Self-starter with a practical, solutions-oriented approach and willingness to adapt.

## Nice-to-haves
- Experience with SQL or other data tools.

## Compensation
- United Kingdom annual base pay: £60,000–£70,000 GBP.
- May also be eligible for bonus, equity, benefits, and employee travel credits.

## Similar jobs

- [Account Manager, Small Business](https://hotfix.jobs/jobs/8043698e-40b7-4b60-b01c-6236260b5ed5) - PandaDoc - Remote
- [Bilingual Customer Success Account Manager, SMB](https://hotfix.jobs/jobs/99552151-8368-4b92-b6a2-589b16a67ee8) - Hiya - London, United Kingdom
- [Account Manager, SMB](https://hotfix.jobs/jobs/cf7168bb-f743-4ee7-b62c-4d63c62e4ce7) - Hiya - London, United Kingdom
- [Channel Account Manager II - Service Providers](https://hotfix.jobs/jobs/4c1db572-d9f9-43c7-90ab-d1377840a33b) - Huntress - Remote - £74k – £123k/yr
- [Account Manager](https://hotfix.jobs/jobs/b2fb5685-1293-413f-8995-2b62d44c9818) - Airbnb - London, United Kingdom - £46k – £54k/yr

**Apply:** https://hotfix.jobs/jobs/46801ee7-26b9-4e25-b675-56a516a51ef7
**Canonical:** https://hotfix.jobs/jobs/46801ee7-26b9-4e25-b675-56a516a51ef7