# Technical Customer Success Manager

**Company:** [Sentry](https://hotfix.jobs/companies/sentry)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $155k – $175k/yr
**Experience:** 5+ years
**Skills:** Sentry, DevOps, SDLC, Application Monitoring, Cloud-Native Infrastructure, Developer Tools, Logs, Metrics, Traces, Open Source
**Posted:** 2026-01-29

> Technical Customer Success Manager drives customer onboarding, adoption, and value realization for Sentry platform. Collaborates with sales and engineering teams, requiring 5+ years customer-facing experience and strong technical background in DevOps and SDLC.

## Job Description

## In this role you will:
- **Become a Sentry product expert** and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
- **Drive customer success and health** through effective onboarding, adoption, value realization, and retention.
- **Collaborate with customer key stakeholders** to define business and technical objectives, and work with the customer team to achieve them.
- **Act as a trusted, strategic advisor** to each assigned customer—driving best practices, innovation, and long-term success.
- **Partner closely with the sales team** to identify and drive expansions and new opportunities that result from customer success.
- **Advocate for customers internally**, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption.

## You’ll love this job if you:
- Enjoy talking about technology and interfacing with engineers and engineering leaders
- Are looking to make an impact in the life of our customers through helping them achieve their technical and business goals
- Appreciate working on a variety of projects with customers from lots of different industries
- Like being “in the middle of it all”, working across the organization to move the product forward
- Have a fast-paced, results-driven mindset
- Love developer tools, open-source, and/or all things software development life cycle!

## Qualifications
- This is a technical role combined with business skills. You have to have strong technical background to be successful in this role
- BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
- 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
- Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
- Experience in working with complex, multi-divisional, multi-geographical customers
- Impressive executive presence and communication abilities
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)
- You’re driven; no one needs to push you to excel; it’s just who you are
- Passion for technology and being a part of a fast-growing SaaS company

## Bonus qualifications
- Past experience as a developer/devops
- Extensive knowledge in application monitoring, Logs, Metrics, Traces

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