# Premium Support Engineer (Weekend Shift)

**Company:** [Replit](https://hotfix.jobs/companies/replit)
**Location:** Foster City, CA
**Role:** Support Engineering
**Salary:** $185k – $210k/yr
**Experience:** 3+ years
**Skills:** JavaScript, Python, Zendesk, Linear, Slack, Debugging, Technical Support, Incident Management, Automation, Developer Tools
**Posted:** 2026-09-09

> Provides high-priority technical support to Premium and enterprise customers, troubleshooting complex platform issues, coordinating incidents, and improving support operations. Requires at least three years of technical support or systems engineering experience plus strong JavaScript or Python debugging skills.

## Job Description

## Responsibilities
- Provide swift, high-priority support to Premium customers while meeting strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering teams.
- Lead customer-facing communications during outages and incidents.
- Identify recurring issues and collaborate internally to reduce time to resolution.
- Contribute to internal tooling, automation, and documentation that improve team efficiency.
- Partner with Engineering, Product, Sales, and other teams to deliver a consistent Premium customer experience.
- Onboard and mentor support engineers.

## Requirements
- 3+ years of experience in technical support, developer support, or systems engineering.
- Experience providing rapid-response support to high-value or enterprise customers.
- Strong debugging skills with JavaScript, Python, or similar languages.
- Excellent written and verbal communication under time pressure.
- Familiarity with Zendesk, Linear, Slack, and internal debugging utilities.
- Ability to manage multiple high-priority issues while maintaining accuracy and composure.
- Proactive, ownership-driven mindset and empathy for customers.

## Nice to Have
- Recent experience using Replit.
- Experience with IDEs, terminals, or common developer tools.
- Experience with AI tools such as Claude or ChatGPT.

## Benefits
- Competitive salary and equity.
- 401(k) program with a 4% match.
- Health, dental, vision, and life insurance.
- Short- and long-term disability coverage.
- Paid parental, medical, and caregiver leave.
- Flexible time off and holidays.
- Commuter benefits.
- Monthly wellness stipend.
- Autonomous work environment.
- In-office setup reimbursement.
- Quarterly team gatherings.
- In-office amenities.

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