# Systems Engineer

**Company:** [WHOOP](https://hotfix.jobs/companies/whoop)
**Location:** Boston, MA
**Role:** DevOps / SRE
**Skills:** AWS, GCP, Windows, macOS, Identity Management, Automation, AI, Python, Terraform, Ansible
**Posted:** 2026-03-03

> Builds and scales IT infrastructure, automates processes, manages endpoints and cloud systems (AWS/GCP), and enhances security for employee experience in a fast-growing tech team.

## Job Description

## Responsibilities
- Manage a portion of our IT systems and infrastructure
- Ensure we get maximum value from the best third-party applications
- Engineer business processes and technology to optimize employee experience and strengthen corporate security posture
- Execute against an IT roadmap and deliver results
- Eliminate root causes of IT support tickets and manual IT work through automation and process engineering
- Build automation and self-service capabilities to remove employee friction and enhance corporate efficiency
- Contribute meaningfully in helping us build AI-first IT operations; our aspirations stretch far beyond HelpDesk agents
- Develop monitoring, observability, and reporting capabilities
- Identify and mitigate IT risks to business continuity
- Communicate proactively and clearly with employees and business partners, ensuring alignment and transparency around our plans and the trade-offs we’re making

## Qualifications
- Proven experience working on technically innovative systems and processes from the ground up
- Strong engineering and programming skills to enable automation and custom solutions
- Hands-on administration experience with cloud infrastructure (**AWS**/**GCP**)
- Deep knowledge of **Mac** & **Windows** operating systems, identity management, and corporate security best practices
- Experience managing large fleets of corporate computing devices
- Experience contributing to large-scale implementations and/or migrations of critical IT systems
- Experience developing **AI** solutions, ideally driving broad usage and impact in the workplace
- Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
- Strong judgment in prioritization and solution design, balancing impact and maintenance costs
- Ability to work independently and take initiative in a rapidly changing environment
- A demonstrated employee-first mindset, actively listening and engaging with users and making their lives better

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