# Head of Product Operations

**Company:** [Permitflow](https://hotfix.jobs/companies/permitflow)
**Location:** New York, NY
**Role:** Product Operations
**Salary:** $200k – $250k/yr
**Experience:** 8+ years
**Skills:** Product Operations, Business Operations, Strategy & Operations, B2B SaaS, Product Management, Prds, Product Metrics, AI Tools, Customer Feedback, Product Launches, Cross-Functional Collaboration
**Posted:** 2026-09-08

> Leads and scales PermitFlow’s Product Operations function, establishing planning, launch, quality, feedback, and measurement systems while managing a team. Requires 8+ years in product or operations leadership, strong AI fluency, and experience operating in complex, high-growth environments.

## Job Description

## Responsibilities
- Build and lead PermitFlow’s Product Operations organization as a strategic partner across the business.
- Hire and develop Product Operations Managers supporting Product, Engineering, Design, GTM, Customer Success, and Operations.
- Define the Product operating system, including planning processes, PRD standards, launch processes, product metrics, customer feedback systems, and cross-functional collaboration models.
- Perform hands-on Product Operations work, especially on systems and programs that establish team quality standards.
- Own and evolve systems supporting Product planning, execution, launches, and measurement.
- Establish consistent quality standards and review processes covering goals, requirements, success metrics, and launch plans.
- Partner with leadership to improve product execution and business metrics such as activation, retention, customer satisfaction, and product velocity.
- Define how AI can transform Product Operations, drive adoption of AI tools, and evolve team workflows.

## Requirements
- 8+ years of experience in Product Operations, Business Operations, Strategy & Operations, or B2B SaaS product leadership.
- Experience supporting complex workflow products with data-heavy systems and cross-functional stakeholders.
- 3+ years of experience leading and managing teams, ideally in a high-growth startup or technology company.
- Experience building Product Operations teams and functions from early stage through scale.
- Exceptional operational judgment across planning, prioritization, product development, launches, measurement, and cross-functional execution.
- Player-coach mindset with the ability to perform hands-on work while building and scaling a team.
- Active AI fluency and experience integrating AI tools into daily workflows.
- Experience establishing product operating processes, including planning rituals, PRD quality standards, launch readiness, product reviews, customer feedback systems, and product metrics.
- Excellent communication and collaboration skills, including the ability to engage in strategic and technical conversations with Product and Engineering leadership.
- Ability to balance strategic thinking with hands-on execution in a fast-moving environment.

## Benefits and Compensation
- Salary: $200,000–$250,000, plus meaningful equity.
- Company-paid employee medical, dental, and vision coverage.
- Healthcare FSA.
- 401(k) savings plan.
- Unlimited paid time off and paid family leave.
- Home office and equipment stipend.
- Daily in-office lunch and dinner.
- Pre-tax commuter benefits for transit and parking.

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