# Operations Associate - Bridge

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Mexico City, Mexico
**Role:** Customer Support
**Skills:** Customer Service, User Support, Process Improvement, Problem Solving, Critical Thinking, Technical Products, Operations, Cross-Team Collaboration
**Posted:** 2026-08-10

> Supports external users, troubleshoots issues, and improves operational processes and product communication. The role requires customer-facing operations experience, strong communication and problem-solving skills, and comfort with cross-functional, in-office work.

## Job Description

## Responsibilities
- Troubleshoot and solve external user issues.
- Analyze processes and initiate changes to scale operations and improve user experience.
- Work closely with other teams to improve product offerings and messaging for new products and features.
- Gain insights into how businesses on Stripe scale and operate.
- Help build a new team and operational culture.
- Partner with global operations specialists or business process owners to run a critical workflow.

## Requirements
- User-first mindset and enthusiasm for solving difficult problems.
- Excellent written and verbal communication skills.
- Strong critical-thinking and problem-solving abilities.
- Prior experience in customer service or internal and external user-facing operations.
- Interest in learning technical products and processes.
- Organized, self-directed, and passionate about solving user challenges.
- Process-oriented mindset and ability to execute.
- Comfortable working in an in-office environment with strong cross-team collaboration.
- Ability to prioritize in a fast-moving environment.
- Humility and a track record of working effectively across teams and with external partners.
- Willingness to periodically work a weekend day in exchange for a weekday off; shifts run from morning through early evening.

## Nice-to-haves
- Prior experience or knowledge in user support.
- Experience with projects or process-improvement initiatives.

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