# Customer Success Engineer, Chicago

**Company:** [Cribl](https://hotfix.jobs/companies/cribl)
**Location:** Remote
**Role:** Customer Success
**Salary:** $110k – $160k/yr
**Experience:** 5+ years
**Skills:** Observability, Data Pipelines, Splunk, Elastic, Datadog, Snowflake, AWS, Azure, GCP, Gainsight
**Posted:** 2026-05-18

> Customer Success Engineer acting as the primary post-sales technical advisor for enterprise customers, driving adoption, value realization, and expansion of Cribl's telemetry platform. Requires 5+ years of post-sales customer advocacy experience and strong engineering skills in observability and data pipelines.

## Job Description

## Responsibilities
- Act as a trusted, strategic and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion
- Establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans
- Drive adoption and value while identifying additional opportunities for Cribl
- Drive use case initiatives, troubleshooting, and advocate for certification and training
- Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams as the voice of the customer
- Track metrics and customer-specific information using the Cribl Customer Success Platform
- Mentor and coach team members within the Customer Experience organization

## Requirements
- Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales
- Customer-first mindset with strong communication and relationship management skills
- Proven track record working with large complex enterprises in a high-growth environment
- Experience as an engineer working with large complex enterprises
- Experience with Observability, Logs, Metrics, IT Operations, and Security
- Deep understanding of managing data pipelines through the entire data lifecycle
- Proven ability to drive continuous product value by developing new use-cases for reducing, reusing, enriching, and routing data
- Quick learner with strong engineering and problem-solving skills
- Willingness to travel as needed (up to 15%-20%)
- Must live in Chicago or St. Louis

## Nice-to-Haves
- Data Engineering/Analytics platform administrator/architect experience (Splunk, Elastic, Datadog, Snowflake, etc.)
- Experience with Customer Success Platforms such as GainSight or PlanHat
- Working knowledge of major cloud providers (AWS, Azure, GCP)
- Experience working remotely

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