# Customer Success Manager, Enterprise Accounts

**Company:** [Dialpad](https://hotfix.jobs/companies/dialpad)
**Location:** Denver, CO, Austin, TX
**Role:** Customer Success
**Salary:** $95k – $120k/yr
**Experience:** 8+ years
**Skills:** SaaS, Customer Success, Ucaas, Ccaas, Telecommunications, Contact Center, Business Reviews, C-Level Engagement, Analytical Skills, Problem-Solving
**Posted:** 2026-05-12

> Drives post-sales success for enterprise Dialpad customers by managing adoption, conducting business reviews, handling escalations, and ensuring value realization to promote retention and renewal. Requires 8+ years SaaS CS experience with telecom/contact center knowledge and C-level influence.

## Job Description

## What you’ll do

- Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
- Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
- Conduct Business Reviews and status calls to align on common goals, identify growth or risk opportunities, and communicate performance metrics and insights.
- Maintain a deep understanding of our solutions and discuss with customers the most meaningful features and functionality for their specific business needs.
- Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolve them.

## Skills you'll bring

- 8+ years of Customer Success experience at a SaaS company
- Experience working in and general knowledge of the Telecommunications and Contact Center space (UcaaS/CcaaS).
- Experience and comfort in interacting with and influencing C-level executives.
- Referenceable experience in working with large Enterprise customers.
- Strong presentation, meeting facilitation, and written communication skills.
- Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
- Desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients.
- Ability to work cross-departmentally.
- Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.
- Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.
- Willingness to travel to customer locations.

**Colorado Salary Range**: $94,800—$120,000 USD (base salary; does not include bonus, equity, or benefits).

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