# Global Account Manager

**Company:** [Upbound](https://hotfix.jobs/companies/upbound)
**Location:** Remote
**Role:** Account Management
**Experience:** 8+ years
**Skills:** MEDDPICC, Value-Based Selling, Account Planning, Enterprise Account Management, Renewals, Upsells, Executive Relationship Management, Kubernetes, Terraform, Crossplane
**Posted:** 2026-06-10

> Own and grow a portfolio of global enterprise accounts post-sale, driving NRR, expansion, and executive relationships. Requires 8+ years managing Fortune 500 accounts with strong commercial acumen in cloud/infrastructure.

## Job Description

## Responsibilities
- Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets.
- Serve as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform engineering, and the C-suite.
- Develop and execute account plans that map customer business objectives to Upbound's platform capabilities, identifying expansion opportunities across teams, business units, workloads, and geographies.
- Lead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success as needed.
- Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers are realizing measurable value.
- Act as the customer's advocate internally, surfacing product feedback, escalating issues, and influencing roadmap prioritization on behalf of your accounts.
- Identify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolio.
- Represent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on-site visits as needed.
- Collaborate with the Account Executive team to ensure seamless handoffs and a coordinated go-to-market approach within named accounts.

## Requirements
- A minimum of 8 years of relevant work experience with a proven track record of owning and growing global enterprise accounts, consistently achieving or exceeding growth, NRR, and expansion targets.
- Experience managing complex, multi-stakeholder relationships at Fortune 500 or G2K companies, including VP and C-level engagement.
- A background in cloud, infrastructure, platform, or developer tooling: you understand the technical landscape and can speak credibly with engineers and architects.
- Demonstrated ability to build account plans that tie customer outcomes to product value and commercial growth.
- Strong commercial acumen: you're comfortable leading renewal and expansion negotiations and navigating complex enterprise procurement cycles.
- Experience with value-based selling frameworks and MEDDPICC qualification, applied to post-sale account management and expansion.
- Excellent communication skills: written, verbal, and in executive presentation settings.
- Strong program management and organization skills, driving recurring cadences and touch-points with the customer.
- A customer-first mindset balanced with healthy business instincts; you know when to advocate for the customer and when to hold firm commercially.
- Comfort operating in a fast-moving, early-stage environment where the playbook is still being written.

## Nice-to-Haves
- Familiarity with Kubernetes, Crossplane, Terraform, or cloud-native infrastructure concepts.
- Experience with usage-based or consumption pricing models.
- Prior experience at a Series A/B infrastructure or developer tools company.
- Established relationships within the platform engineering or cloud architecture community.

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