# Solutions Delivery Manager

**Company:** [Benchling](https://hotfix.jobs/companies/benchling)
**Location:** Boston, MA, San Francisco, CA
**Role:** Solutions Architecture
**Salary:** $150k – $200k/yr
**Experience:** 6+ years
**Skills:** Medicinal Chemistry, Process Development Chemistry, Laboratory Informatics, Benchling Platform, Customer Service, Customer Engagements, Solution Development, Solution Design, Technical Documentation, Enablement, Product Introduction, Scientific Data
**Posted:** 2026-08-14

> The Solutions Delivery Manager develops and delivers chemistry-focused solutions, advises customer accounts, and enables Customer Experience teams as Benchling’s chemistry product area grows. The role requires deep medicinal or process-development chemistry and laboratory experience, customer-facing expertise, and strong cross-functional communication.

## Job Description

## Responsibilities
- Navigate a budding product area through market adoption by partnering with internal product, enablement, and delivery teams, working directly with customers to build trust, and shaping the vision.
- Serve as a key advisor on customer accounts and provide expertise in the scientific and product space.
- Deliver services and oversee services engagements to ensure high-quality solutions and delivery.
- Build a roadmap of solution assets for the broader Customer Experience organization.
- Build and maintain solution assets, including best-practices documentation.
- Train and educate the Customer Experience organization through documentation, enablement initiatives, solution refreshes, and customer-engagement guidance.
- Collaborate across Customer Experience departments to incorporate customer learnings into solution assets.
- Operationalize new product introduction motions to deliver product insights.
- Work cross-functionally with Sales, Marketing, and Strategy teams to align product value and customer messaging.
- Learn existing and new verticals served by Benchling.

## Requirements
- Fluency in medicinal chemistry or process-development chemistry, ideally both.
- Fluency with a chemistry-focused laboratory informatics tool.
- Experience with Benchling's platform and solutions and technical proficiency with Benchling products preferred.
- Customer experience expertise with a strong track record overseeing successful customer engagements.
- Superior customer service skills, including empathy, accuracy, resourcefulness, conscientiousness, and urgency.
- Excellent oral and written communication skills for working across departmental boundaries and with external stakeholders.
- Ability to analyze and resolve complex problems and rapidly assimilate new knowledge and information.
- Flexibility, a bias toward action, and comfort working through ambiguity and independently making progress.
- 6+ years of laboratory experience in medicinal chemistry, process-development chemistry, or a closely related field.
- 2+ years of experience in customer service or customer-facing roles.
- Bachelor's degree in chemistry or a related life sciences field required.
- Ph.D. in chemistry preferred.

## Compensation and Benefits
- Flexible hybrid work arrangement prioritizing in-office collaboration.
- Employees are expected to work on-site 3 days per week: Monday, Tuesday, and Thursday.

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