# Senior IT Specialist

**Company:** [Viz.ai](https://hotfix.jobs/companies/vizai)
**Location:** Remote
**Role:** IT Support
**Salary:** $104k – $150k/yr
**Experience:** 4+ years
**Skills:** Windows, macOS, Networking, Saas Applications, Okta, Intune, Jamf, It Onboarding, It Offboarding, User Provisioning
**Posted:** 2026-06-11

> Senior IT Specialist providing first-line technical support, managing tickets, onboarding/offboarding, and administering Okta, Intune, and Jamf in a remote-first SaaS environment. Requires 4-6 years of IT experience.

## Job Description

## Responsibilities
- Troubleshoot and resolve issues related to hardware, software, network connectivity, and enterprise applications.
- Triage and manage incoming IT support tickets; escalate issues when necessary to appropriate teams.
- Install, configure, and maintain computers, peripherals, and software for employees.
- Support employee lifecycle processes including IT onboarding and offboarding (user provisioning, hardware setup, software deployment).
- Manage user access and permissions across systems and applications, ensuring proper role-based access control.
- Follow up with employees to ensure satisfactory issue resolution and maintain high levels of end-user satisfaction.
- Collaborate with Security, Engineering, and Operations teams to ensure IT systems are secure, compliant, and aligned with organizational policies.
- Implement and manage endpoint management tools (e.g., Intune, Jamf) to monitor and maintain device health and compliance.
- Administer identity and access management tools such as Okta.
- Contribute to IT documentation, process improvements, and internal knowledge base development.

## Requirements
- 4-6 years of experience in an IT/SaaS company.
- Strong knowledge of Windows and macOS systems, networking fundamentals, and SaaS applications.
- Hands-on experience with identity and access management (Okta) and endpoint management tools (Intune, Jamf).
- Skilled in troubleshooting hardware, software, and network issues across distributed environments.
- Familiarity with IT onboarding/offboarding, user provisioning, and asset setup.
- Ability to work independently in a global work environment, prioritize tasks, and collaborate effectively with cross-functional teams.
- Service-oriented mindset with a strong focus on user experience and issue resolution.
- Adaptability in fast-paced environments with a proactive approach to process improvement.
- Attention to detail and accountability in managing systems, documentation, and compliance.

## Nice-to-Haves
- Knowledge of cloud security best practices and infrastructure as code.

## Similar roles

- [Senior Financial Analyst](https://hotfix.jobs/jobs/72e144d7-2168-43b2-b468-70ab4841cd03) - Hinge Health - San Francisco, CA - $101k – $151k/yr
- [Senior IT Support Associate](https://hotfix.jobs/jobs/9c75572b-d910-4e5d-bfe9-9fc7385da77d) - Attentive - New York, NY - $100k – $125k/yr
- [Technology Operations Lead](https://hotfix.jobs/jobs/b6a4309c-2a2e-46d6-9456-1a242e832b07) - Mercor - San Francisco, CA - $100k – $200k/yr
- [Senior Manager, IT Implementation](https://hotfix.jobs/jobs/8a6a8947-f176-47da-afb4-c345b6d24f00) - Rippling - Austin, TX - $100k – $196k/yr
- [Sr Information Systems Engineer](https://hotfix.jobs/jobs/8967dc20-3499-4478-974f-a4a2b4b6e4d7) - Cribl - Remote - $99k – $156k/yr

**Apply:** https://hotfix.jobs/jobs/45409e35-2477-4ba4-acb3-b1a476587fe8
**Canonical:** https://hotfix.jobs/jobs/45409e35-2477-4ba4-acb3-b1a476587fe8